Job Description

Hello! 👋🏽

At Factorial we're looking for a new Customer Support Associate DACH Market to help us boost the company to the next level.

We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world.

Ready to be part of the challenge?

What you’ll do

• Maintain and create simultaneously strong relationships with existing customers.
• Problem-solving: Ensure all needs and queries are resolved via ticket/phone/email/chat.
• Control and follow up on any bugs with the operations team and the client. Assist with basic troubleshooting.
• Provide information about products/services/policies.
• Document Interactions.

Your Profile 🧐

• Expert level of German and English proficient speaker.
• You demonstrate full ownership on each activity you develop.
• You are proactive and you like to put forward new ideas.
• Excellence in communicating and problem-solving.
• You are a team player.
• Previous experience dealing with Customers is a plus!

About us 🚀

At Factorial, we’re building the leading business management software for companies of all sizes. Our platform centralizes key workflows across HR, finance, and operations, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people.

With over 1,200 employees across 7 markets, we serve 700,000+ users and are one of Europe’s fastest-growing SaaS companies, backed by top-tier investors and proudly headquartered in Barcelona.We believe in bold goals, radical ownership, and inclusive collaboration. If you're excited to shape the future of business management technology, we’d love to meet you.

Our Values 🫀

• We own it: We take responsibility for every project. We make decisions, not excuses.
• We learn and teach: We're dedicated to learning something new every day and, above all, share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.
• We believe in diverse talent: We welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
• We believe in inclusion: We are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.

Perks of being part of our team💆

We care about people and we also offer a lot of benefits for employees:

• High growth, multicultural and friendly environment 🤝
• Alan as private health insurance 🩺
• Healthy life with Wellhub (Gyms, pools, outdoor classes) 🧘🏽‍♀️
• Save expenses with Cobee 💰
• Language classes 👩🏽‍🏫
• Breakfast in the office and organic fruit 🍏
• Nora discounts 🍱
• Free caffeine and theine ☕
• Pet Friendly 🐕

Wanna learn more about us? Check our website!

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