Hello! 👋🏽
At Factorial we're looking for a new Customer Support Associate DACH Market to help us boost the company to the next level.
We believe in developing our team, spreading our company culture, and sharing our views on how Human Resources can make a difference for organizations all over the world.
Ready to be part of the challenge?🚀
We are looking for a Customer Support Associate to join our team.
Maintain and create simultaneously strong relationships with existing customers
Problem-solving: Ensure all needs and queries are resolved via ticket/phone/email/chat.
Control and follow up on any bugs with the operations team and the client. Assist with basic troubleshooting.
Provide information about products/services/policies
Document Interactions
Your Profile 🧐
Expert level of German and English proficient speaker.
You demonstrate full ownership on each activity you develop.
You are proactive and you like to put forward new ideas.
Excellence in communicating and problem-solving.
Previous experience dealing with Customers is a plus!
Is this you?! Come rock the world with us!
Perks of being part of our team 😏
High growth, multicultural and friendly environment 🤝
Save expenses with Cobee 💰 and get your salary in advance with Payflow 💸
Healthy life with Gympass 🧘🏽♀️ and Alan as private health insurance 🩺
Language classes with Yolk Academy 👩🏽🏫
Breakfast in the office, organic fruit🍏 and free caffeine and theine☕
Flexible schedules ⏰, pet Friendly 🐶 and no dress code!😀
About us 🚀
Factorial is an all-in-one HR Software fast-growing company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +1200 people in Barcelona, Brazil and Mexico offices. 🌎
Our Values🫀
We own it We take responsibility for every project. We make decisions, not excuses.
We learn and teach We're dedicated to learning something new every day and, above all, share it.
We partner Every decision is a team decision. We trust each other.
We grow fast We act fast. We think that the worst mistake is not learning from them.
Wanna learn more about us? Check our website!
#Webetonpeople 💗
#LI-ML2
The business software to manage your whole team.
With over 14.000 clients worldwide in more than 95 countries, Factorial is one of the leading business management softwares for SMEs. We provide intuitive solutions that automate and centralize administrative tasks to provide insights and help your business run smoothly.
Factorial was founded in 2016 in Barcelona and experienced quick growth due to the fact that so many businesses face the same challenge: wasting time on never-ending manual tasks. A few years later, in 2022, Factorial became a Unicorn, propelling us forward to continue on our mission of providing your business with a one-stop-shop solution for all people processes.
Factorial offers solutions like time management, talent management, recruitment, expenses, analytics, document management to name a few. Our all-in-one, user friendly platform makes it easier for businesses to focus on matters, the people within it.
