Job Description

Customer Support Associate

NIGHT SCHEDULE| Fulltime | ILOILO (Onsite Setup)

About the Role

We have partnered with a US based business that streamlines dental operations, covering everything from
scheduling and real-time patient communication to secure data management. With this solution, practices no
longer need to worry about server downtime, database syncing issues, or IT problems that pull dentists,
hygienists, and staff away from patient care. It equips dental teams with the tools needed for smooth and
efficient operations—benefiting both the practice and its patients.

Why Cooee

Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do – 'To be a part of transformation one person, one community, one business at a time.

We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision 'to transform through connection'. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.

What you'll be working on:

• Contribute to the creation and ongoing maintenance of knowledge base articles, how-to guides, and workflow documentation to help dental practice staff get the most out of the platform.
• Handle customer inquiries and feedback promptly and accurately.
• Maintain positive, professional communication across phone, email, chat, and other customer channels.
• Manage open customer requests and follow through to resolution while keeping records organized and up to date.
• Ensure timely responses, accurate documentation, and a customer-first approach in all interactions.

What we're looking for:

• Open to fresh graduates and candidates with up to 2 years of customer service experience.
• Experience using Kanban tools or similar tools such as Trello or Jira.
• Strong English communication skills, both verbal and written, with confidence in handling phone and email interactions.
• Proficient in Microsoft Office applications, particularly Excel, Outlook, and other productivity tools.
• Solutions-oriented mindset with the ability to build rapport and maintain positive customer relationships.
• Highly organized, proactive, and capable of managing tasks independently while collaborating effectively within a team.
• Adaptable and eager to learn, with a willingness to take on new challenges and responsibilities.
• Strong attention to detail and ability to prioritize multiple tasks in a fast-paced environment.

Job Type: Full-time, Night Schedule

Onsite (Iloilo Office): Bldg. 2, 2nd Floor, Nelly Garden, Jaro, Iloilo City