Customer Support Associate

About Converge an Arrow Company

Converge, an Arrow company, is your full-service global supply chain partner and industry-leading electronic components distributor. We focus on helping to create component lifecycle and process management plans and guiding you through challenging market conditions, inventory, and supply chain needs. 

Our data-driven, customer-centric solutions are customized to fit an organization’s goals and future needs. Strategic plans are based on product data, proprietary market intelligence and over 35 years of technology experience. 

Converge started out in 1980, as New England Circuit Sales, an independent broker of computer chips. Amazingly, that was one year before the invention of MS-DOS and the IBM-PC. The world has changed and so have we. Converge has evolved from an industry-leading electronics component distributor to a full-service, global supply chain partner. 

What will you be doing?
In this role, your responsibilities will include:

• Provide day-to-day support to inside and external sales teams, helping ensure smooth customer service and order management.

• Support the order-to-invoice process, including order entry, order maintenance, pricing updates, and coordination of customer requests.

• Communicate with vendors and internal teamsregardingproduct availability, lead times, delays, and service-related issues.

• Handle post-delivery and branch service requests, including returns, shipping issues, packaging concerns, and other customer support matters.

• Support selected quote-to-order activities, sample requests, and contract administration tasks in cooperation with Sales and Legal teams.

• Maintainaccuraterecords in internal systems and help ensuretimelyfollow-up on customer and operational requests.

What are we looking for?
We would be happy to meet candidates who meet the following criteria:

• 1–3 years of experience; some experience in customer service, sales support, procurement support, or a similar area. Experience in a similar role will be an asset.

• Good communicationand relationship-building skills.

• Advanced English, both written and spoken, isa must

• Ability to work independently, stay organized, and manage multiple tasks.

• Customer-focused mindset and proactive approach to problem solving.

What we offer
This is a full-time position.

• Working in a multicultural environment

• Permanent contract

• Other benefits – Private medical care program, Multisport card

• Hybrid role

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