SharpContra

Customer Support Assistant

SharpContra  •  $31k - $36k/yr  •  Lawrence, MA (Onsite)  •  13 days ago
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Job Description

At Elevare Branding, we are passionate about helping businesses grow through innovative branding, customer engagement, and strategic marketing solutions. Our team is dedicated to delivering exceptional results while fostering a collaborative and professional work environment where employees can develop their skills and advance their careers.

Elevare Branding is seeking a Customer Support Assistant to join our team in Lawrence, MA. This role is ideal for a detail-oriented and customer-focused professional who enjoys helping others, solving problems, and delivering excellent service experiences.

As a Customer Support Assistant, you will serve as a key point of contact for customers, assisting with inquiries, providing information, and ensuring that every interaction reflects our commitment to excellence.

Responsibilities

  • Respond to customer inquiries in a professional and timely manner.
  • Provide accurate information regarding products, services, and company processes.
  • Assist with resolving customer concerns and escalating issues when necessary.
  • Maintain detailed and organized records of customer interactions.
  • Support internal teams by communicating customer feedback and service needs.
  • Process customer requests and follow up to ensure successful resolution.
  • Help maintain a positive customer experience throughout all stages of communication.
  • Perform administrative and support-related tasks as assigned.

Additional Information

  • Competitive salary ($31,000 – $36,000 annually).
  • Career growth and advancement opportunities.
  • Professional development and ongoing training.
  • Supportive and team-oriented work environment.
  • Opportunity to develop valuable customer service and business communication skills.
  • Stable full-time employment with long-term career potential.
  • Exposure to diverse business operations and client interactions.
SharpContra

About SharpContra

Welcome to SharpContra, where marketing meets mischief, and creativity knows no bounds! We’re not your average marketing firm – we’re a powerhouse of innovative thinkers, trendsetters, and trailblazers who are passionate about helping brands shine in the spotlight.

Who We Are:

At SharpContra, we’re a dynamic team of marketers, designers, strategists, and storytellers united by our love for all things creative. With a blend of expertise, enthusiasm, and a touch of irreverence, we’re here to shake up the marketing world and inject some fun into every project we touch.

Our Philosophy:

We believe that marketing shouldn’t be a chore – it should be an adventure! That’s why we approach every project with a sense of curiosity and playfulness, always ready to explore new ideas and push the boundaries of what’s possible. Whether we’re crafting a killer campaign or designing a jaw-dropping brand identity, we’re committed to delivering results that make both our clients and us proud.

What Sets Us Apart:

Innovation with Attitude: We’re not afraid to think outside the box – in fact, we’ve never even seen the box! With a bold approach to creativity and a penchant for the unexpected, we’ll help your brand stand out in a sea of sameness.

Passion for Collaboration: We believe that the best ideas are born from collaboration. That’s why we work closely with our clients every step of the way, ensuring that their vision is brought to life with precision and flair.

Results-Driven Excellence: While we love to have fun, we take our work seriously. Our team is dedicated to delivering measurable results that drive growth, engagement, and – most importantly – smiles.

Industry
Marketing & Advertising
Company Size
1-10 employees
Headquarters
Austin, Texas
Year Founded
2019
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