SharpContra

Customer Support Assistant

SharpContra  •  Charlotte, NC (Onsite)  •  1 month ago
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Job Description

At Park 6 Logistics, we are committed to delivering reliable logistics solutions through operational excellence, exceptional customer service, and a team-driven approach. Our success is built on professionalism, efficiency, and a dedication to creating positive experiences for both clients and employees. We believe in fostering a supportive workplace where individuals can grow their careers while contributing to a dynamic and fast-paced environment.

Park6 Logistics is seeking a detail-oriented and customer-focused Customer Support Assistant to join our growing team in Charlotte, NC. In this role, you will serve as a key point of contact for customers, providing timely assistance, resolving inquiries, and ensuring a positive customer experience. This position offers an excellent opportunity for individuals who enjoy working in a fast-paced environment and contributing to the success of a dynamic organization.

Responsibilities

  • Respond to customer inquiries via phone, email, and other communication channels.
  • Assist customers with service-related questions and provide accurate information.
  • Maintain and update customer records and account information.
  • Coordinate with internal departments to resolve customer concerns efficiently.
  • Track and document customer interactions and follow-up activities.
  • Process requests, orders, and service updates accurately.
  • Monitor customer satisfaction and escalate issues when necessary.
  • Support administrative tasks related to customer service operations.

Qualifications

  • High school diploma or equivalent required.
  • Strong verbal and written communication skills.
  • Excellent organizational and multitasking abilities.
  • Professional and customer-focused attitude.
  • Ability to work effectively both independently and as part of a team.
  • Strong attention to detail and problem-solving skills.
  • Basic proficiency with computer systems and office software.
  • Ability to adapt in a fast-paced work environment.

Additional Information

  • Competitive salary
  • Opportunities for career growth and professional development
  • Supportive and collaborative work environment
  • Comprehensive training programs
  • Paid time off and company holidays
  • Stable full-time position
  • Employee recognition and advancement opportunities
SharpContra

About SharpContra

Welcome to SharpContra, where marketing meets mischief, and creativity knows no bounds! We’re not your average marketing firm – we’re a powerhouse of innovative thinkers, trendsetters, and trailblazers who are passionate about helping brands shine in the spotlight.

Who We Are:

At SharpContra, we’re a dynamic team of marketers, designers, strategists, and storytellers united by our love for all things creative. With a blend of expertise, enthusiasm, and a touch of irreverence, we’re here to shake up the marketing world and inject some fun into every project we touch.

Our Philosophy:

We believe that marketing shouldn’t be a chore – it should be an adventure! That’s why we approach every project with a sense of curiosity and playfulness, always ready to explore new ideas and push the boundaries of what’s possible. Whether we’re crafting a killer campaign or designing a jaw-dropping brand identity, we’re committed to delivering results that make both our clients and us proud.

What Sets Us Apart:

Innovation with Attitude: We’re not afraid to think outside the box – in fact, we’ve never even seen the box! With a bold approach to creativity and a penchant for the unexpected, we’ll help your brand stand out in a sea of sameness.

Passion for Collaboration: We believe that the best ideas are born from collaboration. That’s why we work closely with our clients every step of the way, ensuring that their vision is brought to life with precision and flair.

Results-Driven Excellence: While we love to have fun, we take our work seriously. Our team is dedicated to delivering measurable results that drive growth, engagement, and – most importantly – smiles.

Industry
Marketing & Advertising
Company Size
1-10 employees
Headquarters
Austin, Texas
Year Founded
2019
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