SharpContra

Customer Support Assistant

SharpContra  •  Lawrence, MA (Onsite)  •  14 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

At Elevare Branding, we believe strong brands are built through creativity, strategy, and meaningful customer experiences. Based in Lawrence, MA, our team specializes in helping businesses strengthen their presence through innovative marketing solutions, brand development, and client-focused campaigns.

We are committed to creating an environment where ambitious professionals can grow, collaborate, and bring fresh ideas to life. As we continue to expand, we are looking for a motivated and detail-oriented Marketing Agent to join our growing team.

The Customer Support Assistant will play an important role in supporting daily customer interactions and ensuring a smooth and efficient experience for clients. The ideal candidate is organized, professional, and capable of handling inquiries with confidence and accuracy while maintaining a customer-focused attitude.

Responsibilities

  • Respond to customer inquiries in a professional and timely manner
  • Assist clients with account information, service requests, and general support
  • Maintain accurate records of customer interactions and updates
  • Coordinate with internal departments to resolve customer concerns efficiently
  • Provide administrative support related to customer service operations
  • Help maintain a positive and welcoming experience for all clients
  • Ensure company standards and communication guidelines are consistently followed

Qualifications

  • Strong verbal and written communication skills
  • Excellent organizational and multitasking abilities
  • Professional attitude with strong attention to detail
  • Ability to work effectively both independently and within a team
  • Problem-solving mindset and customer-focused approach
  • Basic computer proficiency and ability to learn new systems quickly
  • Strong interpersonal skills and adaptability in a professional environment

Additional Information

  • Competitive salary
  • Opportunities for professional growth and career advancement
  • Supportive and collaborative work environment
  • Skill development and ongoing training opportunities
  • Full-time position with stable scheduling
  • Modern and professional workplace environment
SharpContra

About SharpContra

Welcome to SharpContra, where marketing meets mischief, and creativity knows no bounds! We’re not your average marketing firm – we’re a powerhouse of innovative thinkers, trendsetters, and trailblazers who are passionate about helping brands shine in the spotlight.

Who We Are:

At SharpContra, we’re a dynamic team of marketers, designers, strategists, and storytellers united by our love for all things creative. With a blend of expertise, enthusiasm, and a touch of irreverence, we’re here to shake up the marketing world and inject some fun into every project we touch.

Our Philosophy:

We believe that marketing shouldn’t be a chore – it should be an adventure! That’s why we approach every project with a sense of curiosity and playfulness, always ready to explore new ideas and push the boundaries of what’s possible. Whether we’re crafting a killer campaign or designing a jaw-dropping brand identity, we’re committed to delivering results that make both our clients and us proud.

What Sets Us Apart:

Innovation with Attitude: We’re not afraid to think outside the box – in fact, we’ve never even seen the box! With a bold approach to creativity and a penchant for the unexpected, we’ll help your brand stand out in a sea of sameness.

Passion for Collaboration: We believe that the best ideas are born from collaboration. That’s why we work closely with our clients every step of the way, ensuring that their vision is brought to life with precision and flair.

Results-Driven Excellence: While we love to have fun, we take our work seriously. Our team is dedicated to delivering measurable results that drive growth, engagement, and – most importantly – smiles.

Industry
Marketing & Advertising
Company Size
1-10 employees
Headquarters
Austin, Texas
Year Founded
2019
Social Media