SharpContra

Customer Support Assistant

SharpContra  •  Cincinnati, OH (Onsite)  •  4 days ago
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Job Description

Mark Rink., we're not just a sales company; we're your trusted partner in achieving unparalleled success. With a dedication to excellence ingrained in our DNA, we pride ourselves on delivering results that exceed expectations

We are seeking a dedicated and enthusiastic Customer Support Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure a positive experience with our products and services. The ideal candidate is someone with excellent communication skills, a friendly attitude, and a genuine desire to help others.

Responsibilities

  • Respond to customer inquiries via phone, email, and live chat promptly and professionally.
  • Assist customers in troubleshooting and resolving product or service issues.
  • Document and update customer interactions accurately in the support database.
  • Collaborate with internal teams to escalate and resolve complex customer concerns.
  • Maintain comprehensive knowledge of company products, services, and policies.

Qualifications

Requirements

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain patient and empathetic under pressure.
  • Experience with customer support software or CRM systems is a plus.
  • Good organizational skills and ability to multitask efficiently.

Additional Information

  • Benefits
  • Competitive hourly pay based on experience.
  • Opportunities for career growth and advancement.
  • Hands-on experience in office administration and operations.
  • Supportive and team-oriented work environment.
SharpContra

About SharpContra

Welcome to SharpContra, where marketing meets mischief, and creativity knows no bounds! We’re not your average marketing firm – we’re a powerhouse of innovative thinkers, trendsetters, and trailblazers who are passionate about helping brands shine in the spotlight.

Who We Are:

At SharpContra, we’re a dynamic team of marketers, designers, strategists, and storytellers united by our love for all things creative. With a blend of expertise, enthusiasm, and a touch of irreverence, we’re here to shake up the marketing world and inject some fun into every project we touch.

Our Philosophy:

We believe that marketing shouldn’t be a chore – it should be an adventure! That’s why we approach every project with a sense of curiosity and playfulness, always ready to explore new ideas and push the boundaries of what’s possible. Whether we’re crafting a killer campaign or designing a jaw-dropping brand identity, we’re committed to delivering results that make both our clients and us proud.

What Sets Us Apart:

Innovation with Attitude: We’re not afraid to think outside the box – in fact, we’ve never even seen the box! With a bold approach to creativity and a penchant for the unexpected, we’ll help your brand stand out in a sea of sameness.

Passion for Collaboration: We believe that the best ideas are born from collaboration. That’s why we work closely with our clients every step of the way, ensuring that their vision is brought to life with precision and flair.

Results-Driven Excellence: While we love to have fun, we take our work seriously. Our team is dedicated to delivering measurable results that drive growth, engagement, and – most importantly – smiles.

Industry
Marketing & Advertising
Company Size
1-10 employees
Headquarters
Austin, Texas
Year Founded
2019
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