About the Role
We’re looking for a detail focused Customer Support and Administration Officer to join our RACV Finance team within Motoring & Mobility on a 12 month contract basis.
RACV Finance offers a variety of financial products, including car loans, personal loans, and travel loans. We offer a dynamic, fast-paced, and fun environment in which to work. We have an exciting opportunity for a Customer Support and Administration Officer to join our team to continue to provide a high level of service to our customers.
Reporting to the Payment Support & Admin Team Leader, this role plays a critical part in ensuring the smooth operation of RACV Finance through accurate banking, reconciliation, reporting and customer support activities.
You’ll work closely with Finance, Credit, Settlements and external partners, supporting end-to-end payment processes while delivering high quality service to RACV, Finance customers.
Why you’ll love this role
Make an impact – Be part of a high performing finance team supporting our members/debtors with enquiries related to their existing loans.
Benefits that matter – Enjoy RACV member benefits, discounts, wellbeing programs and access to our Employee Assistance Program.
Location & flexibility – Based in Noble Park, with supportive leaders and hybrid options for work-life balance.
Key Responsibilities
Manage the Finance and FTP inboxes, responding to customer and internal enquiries promptly (statement and payout requests, direct debit changes, etc.).
Support customer access to the Self-Service Portal and assist with Cloud Lending case management.
Maintain Salesforce complaint management and finance mailbox workflows.
Prepare, print and post daily mail including finalisation, dishonour and reminder letters; action return-to-sender mail.
Support and assist in reporting and bank reconciliation where required
Contribute to continuous improvement initiatives and achievement of team KPIs.
About You
You’re a proactive and organised administrator with strong attention to detail and a customer first mindset. You thrive in a fast paced environment, enjoy working as part of a team, and take pride in delivering accurate, high quality work.
What you’ll bring
Minimum 2 years’ experience in customer service and/or call centre role.
Strong numeracy and reconciliation skills with high attention to detail.
Clear and confident written and verbal communication skills.
Ability to prioritise competing deadlines and manage high volume workloads.
A positive, “Can Do” attitude and strong team focus.
Qualifications
Desirable: Experience in customer service within automotive finance and/or similar call centre roles
About RACV
At RACV, we promise to be a smart choice, a good company famous for not letting people down. Our IACT values guide how we work and support each other so everyone can be at their best. We’re committed to delivering outstanding experiences to our members and customers across motoring & mobility, finance, home, and leisure, while creating an inclusive, safe and supportive workplace for our people.
Checks & Requirements
Appointment to this role is subject to a police check, working rights verification, and employment and qualification checks.
How we work – flexibility that works for you
We know flexibility means different things to different people. This role is based at Noble Park, and we support flexible working options aligned to role requirements—such as hybrid work. Let’s talk about what you need to do your best work.
How to apply:
Become part of an iconic, purpose-driven organisation that gives you the chance to challenge yourself, with rewarding work and opportunities that create an impact beyond your role.
Join RACV if you want to help improve lives in the areas of home, energy, motoring & mobility, and leisure. Your personality will be welcomed, and you’ll work with people who care, in a role where you can make a difference and have room to grow.
Whether you’re providing roadside assistance to those in need, installing smart solar solutions, creating memorable experiences at our clubs and resorts, or designing products and services in one of our two corporate offices — we have people and policies to support you, and benefits you’ll use.
The journey so far
Since 1903, RACV has been one of Australia’s most trusted brands and is the largest member organisation in Victoria. We’re famous for not letting people down and we’re not about to stop.
Our values — innovation, accountability, care, and team — guide us to ensure we’re there for our customers, members, and our wider community.
As Victoria’s largest member organisation, we advocate on issues on behalf of our over 2.2 million members. We partner with organisations that are improving lives. Together we are making communities stronger.
We’re proud to offer the kind of opportunities only a diverse business can provide. If you’re interested, we’re looking for the best and brightest minds to join the next chapter.
