eRecruiter

Customer Support Analyst

eRecruiter  •  Lagos, NG (Onsite)  •  27 days ago
Apply
Save Job
Mark Applied Mark Interviewed Mark Offered
Hide Job Report Job
AI can make mistakes so check important info. Chat history is never stored.

Job Description


Our client is a key player in the fin-tech space. They provide payment solutions to customers and businesses across Africa.

Responsibilities

  • Managing incoming calls and customer service inquiries over the phone, email and on social media platforms.

  • Build sustainable relationships and trust with customer accounts through open, and interactive communication and assessing customers’ needs to achieve satisfaction

  • Provide accurate, valid and complete information by using the right methods/tools

  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. These will be done through phone calls, emails and social media.

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies and Take the extra mile to engage customers

  • Answers questions from and provides information to customer on the companies services.

  • Resolves order complaints by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.

  • Interact with customers via social media and phone calls and emails.


Requirements


  • 1-2 years proven customer service/support experience

  • Candidates must possess a Bachelor’s degree (B.Sc.)

  • Ability to remain professional, calm and courteous with customers always.

  • Understand how to engage customers and ask the right questions.

  • Excellent Verbal and written communication skills

  • Strong phone contact handling skills and active listening

  • Customer orientation and ability to adapt/respond to different types of characters

  • A fast learner with ability to multi-task, prioritize, and manage time effectively

  • Tech Savvy
eRecruiter

About eRecruiter

eRecruiter Africa was born from the need to have a Pan-African recruitment consulting firm that places the client first. Our goal is to be the best recruiter in Africa, in the industries we operate.

We succeed because we dare to think differently from our competitors and ask our clients the right questions, thereby uncovering what they may not have thought of. We truly understand our markets and are passionate about it.

We have continued to develop our markets and venture into new territories. Currently, we recruit into the entire African Market. We deliver the right candidates while taking into consideration the role and organizational fit. Our clients are at the heart of our business and we always take an interest in our clients’ business – that’s why we always get it right first time. We currently have a 99% client retention rate

Industry
Consulting & Advisory
Company Size
51-200 employees
Headquarters
Ikeja, NG
Year Founded
2012
Website
erecruiterafrica.com
Social Media