SIX

Customer Support & AI Automation Specialist

SIX  •  Warsaw, PL (Remote)  •  19 hours ago
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Job Description

SIX drives the transformation of financial markets.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

Customer Support & AI Automation Specialist

Warsaw | Working from home up to 40% possible | Reference 7872

In this hybrid role, you combine hands-on customer support with ownership of automation and AI-driven improvements. You handle customer requests, identify opportunities to reduce manual work, and help teams adopt new AI agents and automation solutions. You act as a key contributor in improving customer experience while driving efficiency across support operations.

What You Will Do

  • Handle customer support requests with accuracy, professionalism, and a customer-first mindset while ensuring proper categorization and data quality.
  • Identify recurring issues, manual activities, and process inefficiencies, proactively recommending opportunities for automation and AI-driven improvements.
  • Take ownership of automation initiatives from idea to implementation, designing practical solutions that improve efficiency, service quality, and customer experience.
  • Drive adoption of new ways of working by working closely with the team to turn new ideas into everyday practice.

What You Bring

  • 2+ years of experience in customer support, service operations, process improvement, or a similar customer-facing environment.
  • Hands-on experience with AI solutions, automation platforms, workflow optimization, or related technologies.
  • Proven ability to identify process improvement opportunities and translate them into practical automation initiatives.
  • Experience driving automation or continuous improvement initiatives from concept through implementation.
  • Strong analytical and problem-solving skills, with the ability to recognize patterns, optimize workflows, and improve customer experience.
  • A proactive, self-driven mindset with a passion for innovation, automation, and continuous improvement.

If you have any questions, check out our FAQ page or call Mateusz Kozielec at +41583998611

For this vacancy we only accept direct applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

SIX

About SIX

SIX has been connecting the financial markets to the real economy for over 90 years.

The Swiss company provides services in the securities, financial information as well as the payments business and caters to a broad international client base. Its stable and efficient infrastructure guarantees the competitiveness of the Swiss and Spanish financial center.

The workforce of 4,000 employees in 19 countries on 5 continents constantly provide innovations across the value chain to help financial institutions accelerate growth. The reliable and secure services enable them to focus on their core business, create value, and reduce cost.

Measured in terms of free float, SIX – with the Swiss and the Spanish stock exchange – constitutes the third-largest exchange group in Europe by market capitalization.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Zurich, CH
Year Founded
Unknown
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