Plus500™

Customer Support Agent with Spanish - emails and chat

Plus500™  •  Sofia, BG (Onsite)  •  1 month ago
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Job Description

Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, Cyprus, Australia, Israel, Seychelles, Singapore, Bulgaria, Estonia, the United States and Japan. Plus500 Bulgaria is an integral part of the Plus500 global family, considered as the operations center of the group.

Our Sofia office, located in the modern Capital Fort Building, houses over 200 talented and passionate team members. We pride ourselves on providing one of the best office environments in Bulgaria, fostering a cozy, friendly, and supportive yet professional and stimulating international atmosphere.

What We’re Looking For:

We seek enthusiastic team players who are smart, curious, and self-driven, eager to contribute to a product used by thousands worldwide.

• Provide information about financial instruments and services of the company;

• Respond to customer requests for installation, registration and regular operations with client’s software;

• Provide support regarding technical, trading and financial issues to customers queries by email and chat;

• Verify the request details with the customer;

• Research and answer questions and solve problems for a complete customer’s satisfaction;

• Follow up on the successful completion of each case;

Requirements

• Fluency in the Spanish language;

• Fluency in the English language;

• Good computer literacy;

• Excellent typing skills;

• Analytical and problem-solving skills;

• Ability to prioritise tasks and work with minimal supervision;

• Financial/Economic background or education will be considered as an advantage;

• Customer service experience will be considered as an advantage;

• Willingness to work on late and night shifts;

What we offer

Facilities

o Gym

o Video Games

o Fully Stocked Kitchen

o Recreation area

o Ping Pong Table

o Jago Football table

Social Events

o End of the year party

o Summer team building

o Annual Team Days

o Event calendar with various social gatherings

Goodies

o Tickets to games of our sponsored teams

o Subsidized meals

o Multisport and Coolfit card

o Health insurance with dental care

o 50% subsidized annual public

o transport card

o Bring a Friend Program

o Birth/Birthday Gifts

Plus500™

About Plus500™

Plus500 is a global multi-asset fintech group that offers trading services on CFDs, shares, Futures, and Options on Futures through its proprietary tech-based platforms. The fintech group has a premium listing on the Main Market of the LSE, and is a member of the FTSE 250 index.

Plus500’s market leadership is based on a proprietary trading technology that offers trading services to customers around the world. Our customers can use our platforms to trade Over the Counter CFDs and, since 2021, real Shares, as well as Futures, and Options on Futures*.

The company also owns Cunningham Commodities LLC, a regulated Futures Commission Merchant, CTS, a technology trading platform provider, in the US, and EZ Invest Securities, Co. a Forex CFD platform in Japan.

Plus500 is also the proud sponsor of multiple leading sports teams including BSC Young Boys, and Legia Warsaw, as well as the 6-times NBA winner, the Chicago Bulls.

With our diversified product portfolio and operating licenses in the United Kingdom, Australia, Cyprus, Israel, New Zealand, South Africa, Singapore, Seychelles, United Arab Emirates, the United States, Estonia, and Japan, we are able to provide customers with access to more than 2,500 financial instruments across more than 50 countries and in 30 languages.

Plus500 is also committed to promoting responsible trading practices, such as providing customers with sophisticated risk management tools to ensure they are able to manage leveraged exposure appropriately, with the aim of protecting any profits and limiting exposure to losses.

*Availability subject to regulation. Not all financial instruments are offered by all Plus500 regulated entities. Investments in complex instruments come with a high risk of losing money rapidly. You should consider whether you can afford to take the high risk of losing your money. Go to https://bit.ly/48Ta9sC for more information about the risks in trading.

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
London , GB
Year Founded
2008
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