We are partnering with a leading multinational technology BPO to recruit a German-speaking Customer Support Agent The successful candidate will manage the social media aspect of a popular streaming service platform This is an exciting opportunity to join a dynamic and creative team!
📍 Location: Lisbon, Portugal
💼 Work Model: On-site
🕒 Shifts: 5 days a week, covering operating hours from 9 AM to 6 PM, Monday to Sunday
🔹 What You'll Do:
📱 Customer Communication – Interact with customers through various channels (telephone, email, and chat).
👍 Customer Satisfaction – Provide professional support and ensure customer satisfaction.
⚡ Problem Solving – Handle customer complaints, provide appropriate solutions and alternatives, and follow up.
🔧 Troubleshooting – Identify and resolve issues, or escalate them to the appropriate department or senior representative.
👥 Team Collaboration – Work with other specialists to solve issues or close tickets effectively.
📝 Documentation – Keep detailed records of actions taken and categorize cases for the engineering team to address potential bugs.
📑 Administrative Support – Maintain and update all job-related administrative forms.
🇳🇱 Language Proficiency – Native/fluent in German, both oral and written, and fluent in English (at least B2 level).
💼 Experience – Experience in customer support, public relations, community management, or social media management is necessary.
📝 Communication Skills – Excellent written and verbal communication skills, with strong mediation abilities.
🧠 Stress Resilience – Resourceful personality that remains calm and adaptable under pressure.
⏰ Deadline-Driven – Ability to meet tight deadlines with minimal supervision.
🤝 Team Player – Capable of working independently but also thrives in a team environment.
💸 Competitive Salary – Excellent remuneration based on experience, skills, and performance.
📆 Shifts – 5-day workweek covering line operating hours from 9 AM to 6 PM, Monday to Sunday.
🛡️ Insurance – Life insurance and private health insurance from day one.
👨👩👧👦 Family Plan – Coverage for spouse/legal partner and children.
📚 Training & Development – 2-month training agreement, followed by a 1-year full-time contract with a 30-day probation period.
🍽️ Meal Allowance – Meal allowance to support your daily needs.
🏡 Relocation Support – Assistance with relocation and finding accommodation.
💎 Bonus – Yearly performance bonus.
🤝 Work Environment – Be part of a dynamic, creative, and friendly team with opportunities for personal and professional growth.
Are you ready to take on this exciting opportunity in Lisbon? Apply today to join a leading BPO business and make a difference in customer support!
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This company was established by Winston Imanuel a nomad that started traveling since 2004 after personal setback in his life. Travelling through Europe and Asia working different kind of jobs. Therefor he has gained insight about how the different social/business cultures thrive in setting up a successful working community.
He has been working in the recruitment industry since 2018 and due to Covid-19 lost his job and decided to start freelancing. In this way gaining employment and also helping others that has lost their job in regaining employment. With all his past professional experiences in knowing different industries has made him able to match the right candidates with the right employers.
