We are partnering with a leading Outsourcing/BPO consultancy to onboard a Customer Support Agent in Riga, Latvia If you are a German speaker with a passion for customer service, this is the perfect opportunity for you!
📍 Location: Riga, Latvia
💼 Work Model: On-site
🕒 Shifts: 10 AM - 6 PM, Monday to Friday
🔹 What You'll Do:
💬 Customer Interaction – Handle incoming message requests from customers of a payment platform via chat and email, providing effective resolutions.
📝 Case Documentation – Record case resolutions in the contact center tool based on client communication.
⏳ Case Management – Ensure that cases are resolved within the case life cycle.
⚠️ Escalation Handling – Escalate priority issues per client specifications to the lead if necessary.
💪 Team Collaboration – Work independently and as part of a team to achieve targets.
🌟 Customer Experience – Provide exemplary customer service and meet quality standards on all handled contacts.
📅 Work Schedule – Follow the work schedule, be ready to start on time, and ensure that targets for response time, handle time, and resolution rate are met.
🔄 Ad-hoc Tasks – Consider any additional tasks that contribute to better service or improvement of KPIs.
🎓 Training Participation – Attend required training to enhance performance and knowledge.
🇩🇪 Language Proficiency – Proficient in German (C1) and fluent in English (B1+), both verbal and written.
💼 Previous Experience – Experience in an outsourced customer service environment is a plus.
🏡 Relocation – Willingness to relocate to Riga or already residing there.
💼 Eligibility – EU citizenship or valid work permit for Latvia.
⌨️ Computer Literacy – Minimum typing speed of 50 wpm with 90% accuracy
🌟 Personality Traits – Optimistic, friendly, positive, self-motivated, and a team player.
🕰️ Flexibility – Ability to work shift hours and adapt quickly to changing priorities.
📝 Background Check – No criminal record and willingness to participate in the background check process.
🎓 Paid Training – Comprehensive startup training and professional development sessions.
⏰ Work Hours – Shifts from 10 AM - 6 PM, Monday to Friday
🏠 Relocation Support – Assistance with relocation if needed.
🌍 Dynamic Environment – A diverse job with opportunities for personal and professional growth.
🤝 Team Building – Team-building activities to enhance collaboration and morale.
Are you ready to take the next step in your career and join an exciting customer support team in Riga? Apply today!
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This company was established by Winston Imanuel a nomad that started traveling since 2004 after personal setback in his life. Travelling through Europe and Asia working different kind of jobs. Therefor he has gained insight about how the different social/business cultures thrive in setting up a successful working community.
He has been working in the recruitment industry since 2018 and due to Covid-19 lost his job and decided to start freelancing. In this way gaining employment and also helping others that has lost their job in regaining employment. With all his past professional experiences in knowing different industries has made him able to match the right candidates with the right employers.
