🚀 Join a leading multinational tech company and provide top-tier support to premium members of a global streaming platform! We’re looking for a German-speaking Customer Support Agent to help users resolve issues, provide expert assistance, and ensure a seamless customer experience.
📍 Location: Lisbon (Santos), Portugal
💼 Employment Type: Full-time
💰 Salary: Competitive + benefits
🔹 Key Responsibilities:
✔ Assist customers via phone, email, and chat, ensuring excellent service.
✔ Troubleshoot and resolve technical issues efficiently.
✔ Provide clear solutions to customer complaints within the required timeframe.
✔ Collaborate with internal teams to escalate complex cases when needed.
✔ Keep records of interactions and document troubleshooting steps
✔ Stay updated on platform features to provide accurate support
✔ Fluent German (C2) & English (B2+)
✔ Strong verbal & written communication skills
✔ Ability to simplify technical language for non-technical users.
✔ Resilient and adaptable personality, able to stay calm under pressure.
✔ Strong problem-solving skills and attention to detail.
✔ A team player with the ability to work independently.
✨ Attractive salary & performance bonuses
✨ Private health insurance for peace of mind.
✨ Meal & transportation allowances
✨ Relocation support & accommodation assistance
✨ Monday to Friday schedule (09 AM - 06 PM, weekly rotation).
✨ Be part of a dynamic & friendly team in a creative, fast-paced environment.
✨ Career growth opportunities with training & skill development programs
💡 Ready to support a world-class streaming platform? Apply today and be part of a global tech leader!
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This company was established by Winston Imanuel a nomad that started traveling since 2004 after personal setback in his life. Travelling through Europe and Asia working different kind of jobs. Therefor he has gained insight about how the different social/business cultures thrive in setting up a successful working community.
He has been working in the recruitment industry since 2018 and due to Covid-19 lost his job and decided to start freelancing. In this way gaining employment and also helping others that has lost their job in regaining employment. With all his past professional experiences in knowing different industries has made him able to match the right candidates with the right employers.
