Plus500™

Customer Support Agent with Dutch and English

Plus500™  •  Sofia, BG (Remote)  •  9 days ago
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Job Description

Plus500 is a global fintech leader providing online trading across CFDs, shares, and futures, with a presence in major markets from the UK to Japan. As the group’s central operations hub, Plus500 Bulgaria plays a vital role in our international success.

Our team is currently expanding, and we are looking for a Customer Support Agent with Dutch and English to join our mission.

Main Responsibilities:



  • Provide technical and financial support to customers via email and live chat;
  • Assist with software installation, account registration, and platform operations;
  • Research and resolve client queries to ensure full satisfaction and case completion;
  • Verify request details to maintain high standards of security and accuracy;
  • Educate users on the company’s financial instruments and diverse trading services;
  • Collaborate with team members to improve a product used by thousands worldwide.

Requirements:



  • Fluency in Dutch and English (written and verbal);
  • Strong computer literacy and excellent typing skills for efficient communication;
  • Analytical thinking and the ability to prioritize tasks with minimal supervision;
  • Finance background or prior customer service experience is a plus.

We offer:



  • Competitive Compensation: A salary and benefits package that rewards excellence;
  • Health & We Additional health insurance;
  • Hybrid model of work;
  • Sports card;
  • Food vouchers
  • Subsidized yearly transport card;
  • A special birthday gift to mark your day;
  • Career development opportunities and flexible working arrangements within a dynamic, global fintech team.

Requirements

Plus500™

About Plus500™

Plus500 is a global multi-asset fintech group that offers trading services on CFDs, shares, Futures, and Options on Futures through its proprietary tech-based platforms. The fintech group has a premium listing on the Main Market of the LSE, and is a member of the FTSE 250 index.

Plus500’s market leadership is based on a proprietary trading technology that offers trading services to customers around the world. Our customers can use our platforms to trade Over the Counter CFDs and, since 2021, real Shares, as well as Futures, and Options on Futures*.

The company also owns Cunningham Commodities LLC, a regulated Futures Commission Merchant, CTS, a technology trading platform provider, in the US, and EZ Invest Securities, Co. a Forex CFD platform in Japan.

Plus500 is also the proud sponsor of multiple leading sports teams including BSC Young Boys, and Legia Warsaw, as well as the 6-times NBA winner, the Chicago Bulls.

With our diversified product portfolio and operating licenses in the United Kingdom, Australia, Cyprus, Israel, New Zealand, South Africa, Singapore, Seychelles, United Arab Emirates, the United States, Estonia, and Japan, we are able to provide customers with access to more than 2,500 financial instruments across more than 50 countries and in 30 languages.

Plus500 is also committed to promoting responsible trading practices, such as providing customers with sophisticated risk management tools to ensure they are able to manage leveraged exposure appropriately, with the aim of protecting any profits and limiting exposure to losses.

*Availability subject to regulation. Not all financial instruments are offered by all Plus500 regulated entities. Investments in complex instruments come with a high risk of losing money rapidly. You should consider whether you can afford to take the high risk of losing your money. Go to https://bit.ly/48Ta9sC for more information about the risks in trading.

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
London , GB
Year Founded
2008
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