Job Description

Position:Customer Support Agent
Location:Limassol, Cyprus
Work Model:On-site
Salary:Base Salary

Duties and Responsibilities:

• Handle company chats, emails, and calls efficiently

• Identify customer needs and deliver satisfaction

• Manage inquiries from new leads and clients via phone, chat, email, and portal

• Provide timely support to leads and clients

• Update CRM with records of all interactions and actions

• Collaborate with other departments by assigning tasks for complex client issues

• Follow up with clients, schedule callbacks, and ensure high satisfaction

• Work effectively both independently and in teams

• Adhere to established processes and procedures

Requirements:

• Demonstrated experience in customer support

• Forex and financial markets background is advantageous

• Native or fluent Arabic and English (minimum B2 level), spoken and written

• Skilled in Microsoft Office (Word, Excel, Outlook)

• Strong phone handling and active listening abilities

• Capacity to thrive under pressure and meet deadlines

• Outstanding communication and presentation skills

• Flexibility for rotating weekly shifts (morning, afternoon, night)

Benefits:

• Medical insurance coverage

• Provident fund contributions

• Company group discount program

• Complimentary parking

• On-site fitness room with classes

• Contemporary workspace in central Limassol near the highway

• Supportive multinational team environment

• Career development and learning opportunities

We are committed to building a diverse and inclusive workplace. We welcome applications from people of all backgrounds and identities. Applications will be assessed on skills, experience and potential to succeed in this role.