Job Description

MORE ABOUT THE ROLE AND TEAM

We make cool stuff and we care deeply about how our customers experience it.
Join our Customer Support team to ensure the customer journey is efficient, friendly, and on brand at every touchpoint.

As a Customer Support Agent, you will join a team of 10 based at our Gothenburg office. Our ambition is to optimize the end‑to‑end customer journey and to be seen as proactive rather than reactive in everything we do.

These roles are 0‑hour (on‑call) positions, with an estimated start date in June and an end date in August

WHAT YOU WILL DO

In this proactive and cross‑functional role, you will manage the end‑to‑end customer experience, with a strong focus on delivering excellent service and promoting self‑service solutions across our digital touchpoints.

Some insight into what you will be responsible for:

• Maintain a positive, empathetic, and professional attitude toward customers at all times

• Handle customer requests through our request management system (Zendesk) and other platforms, including Instagram, Facebook, X, WhatsApp, email, and live chat

• Maintain up‑to‑date knowledge of all company products and services to provide accurate and relevant information

• Proactively monitor order flows to ensure seamless delivery to customers

• Provide insights and recommendations for product and service improvements to exceed customer expectations

• Record reasons for contact, customer feedback, and requests, and share insights with relevant internal teams

• Gather necessary information from customers, escalate issues to the appropriate departments, and follow up until resolution

• Build and maintain strong relationships with customers as well as internal and external stakeholders

• Use Key Performance Indicators (KPIs) to monitor daily performance and continuously improve service quality

• Support daily administrative tasks in line with established guidelines

ARE YOU THE ONE?

In this recruitment, personality and an adaptive mindset are key. Our Customer Support Agents interact with our most important asset, our customers, making communication skills, problem‑solving ability, and empathy essential.

Our company language is English, and as this role involves contact with external partners, fluency in English is required

We also see you as experienced and confident in:

• Written communication in English (additional languages are a bonus)

• Personal accountability and ownership

• Premium brand representation

• Problem solving and critical thinking

• Stakeholder management

• Continuous improvement and process analysis

HERE'S HOW TO APPLY

Apply by submitting your CV in English by 2026-05-08.

Our recruitment process is strictly based on competencies therefore, we kindly ask you not to include your picture or age with your application.

We process applications continuously and the position may be filled before the last day of application.

Contract type: Temporary
Estimated Starting date: June

To see more about our company and careers we welcome you to AXEL ARIGATO - Careers

A BIT ABOUT AXEL ARIGATO

Founded in Sweden in 2014 by Albin Johansson and Max Svärdh, Axel Arigato was born with a disruptive mindset – modernising and democratising the sneaker landscape through a blend of style, quality, community and a digital-first approach.

Grounded in Scandinavian minimalism and elevated with playful, intentional details, every piece is designed with care: crafted to move globally, worn with individuality.

What began online expanded into physical spaces built for energetic cultural exchange - stores and experiences where conversations, performances and unexpected activations dissolve the boundaries between brand and culture.

Today, Axel Arigato continues to evolve with purpose via a people-powered approach. It shows up where culture happens: on streets, at events and across cities.

Built on curiosity. Driven by connection

OUR VALUES : DROP
Diversity, Respect, Openness and Passion are our values that we live and breathe. They are the foundation for our current state and what we will always bring with us to the future.