Job Description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Spanish speaking Customer Support Agent to join their team in Lisbon, Portugal.

Position: Customer Support Agent

Location: Lisbon, Portugal

Work model: on-site

Employment type: fixed term (6 months)

Remuneration: Base salary + bonuses

DUTIES AND RESPONSIBILITIES:

• Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat)

• Assist clients with account-related queries, including identity verification and account information confirmation

• Adhere to regulatory guidelines and internal procedures as directed by the client

• Troubleshoot issues and offer effective solutions tailored to customer needs

• Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction

• Maintain accurate documentation of interactions and updates in internal systems

• Collaborate with team members to meet service goals and share best practices.

REQUIREMENTS:

• Native / fluent in Spanish (C2) both verbal and written. Fluent in English (C1 level)

• Minimum of a High School diploma

• At least 1 year of experience in customer service, with a strong customer-centric approach

• Consistent work history with demonstrated stability

• Strong interpersonal skills with a collaborative team spirit

• Proven ability to thrive in fast-paced environments with strong multitasking abilities

• High attention to detail and accuracy in handling customer information

• Proficiency with automated customer support tools and platforms (preferred)

• Ability to analyze problems, think critically, and resolve issues independently

• Friendly, professional, and proactive approach to customer service

• Experience across various industries such as retail, banking, or general customer support is beneficial

• Comfortable working in rotating shifts and full-time on-site schedules

• Adaptable and flexible to changing procedures, technologies, and customer expectations.

OFFER:

• Opportunity to work with a leading global travel & tourism brand

• Working schedule: Monday - Sunday, 24/7 rotative shifts

• Competitive salary with performance-based incentives

• Professional growth opportunities within the BPO industry

• Collaborative and supportive work environment

• Access to exclusive travel perks and discounts.