Customer Support Agent - Hermanus
Join a Fast-Growing Fintech Authorised by the South African Reserve Bank
Hermanus, Western Cape (On Site) | R18 000 - R25 000 per month
About Our Client
Our client is a forward-thinking fintech company operating as an Authorised Dealer with Limited Authority (ADLA) under the South African Reserve Bank. The business delivers secure, tech-enabled financial services and prides itself on innovation, agility, and service excellence.
As part of a small, close-knit team, employees enjoy a collaborative environment where accuracy, communication, and customer trust are at the heart of every interaction.
The Role: Customer Support Agent
This role is focused on providing professional, computer-based customer support across multiple digital channels, including WhatsApp, Facebook, and inbound/outbound calls. You'll assist customers with queries, guide them through the onboarding process, and troubleshoot account-related issue,s ensuring a smooth and positive user experience.
Key Responsibilities
Provide real-time support to customers via WhatsApp, Facebook, email, and phone.
Assist users with onboarding and account verification queries.
Troubleshoot technical or account-related issues with efficiency and empathy.
Escalate unresolved issues to the relevant departments when necessary.
Accurately document customer interactions and maintain up-to-date records.
Collaborate with compliance and operations teams to ensure seamless service delivery.
Maintain service standards by responding promptly and professionally to all queries.
Work scheduled shifts, including weekends and public holidays as required.
About You
1-3 years of experience in a customer support or online service role.
Strong written and verbal communication skills.
Confident using computers, mobile apps, and online chat tools.
Calm and professional when handling high-pressure situations.
Fast learner with excellent attention to detail.
Team player with a proactive and responsible attitude.
Comfortable working shifts, including weekends and holidays.
Welcome to The Legends Agency!
We are a premier Employer of Record (EOR) partner dedicated to helping global businesses build and manage exceptional teams in South Africa.
Our comprehensive, full-service solutions empower organizations to navigate the complexities of local employment while ensuring compliance, efficiency, and cost-effectiveness.
At The Legends Agency, we specialize in connecting international companies with top talent in South Africa, streamlining the hiring process, and managing payroll, compliance, and benefits seamlessly.
Our commitment to excellence ensures that our clients can focus on their core business while we handle the intricacies of workforce management.
Whether you’re looking to expand your team or establish a presence in the region, we provide tailored solutions that meet your unique needs. Let us help you create a legendary team that drives success and innovation.
We can save you money on salaries and social premiums and provide you with skilled English-speaking talent.
Explore more about our services at www.the-legends-agency.com or Mail us for details anthony.kettle@the-legends-agency.com.
