Job Description

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a French speaking Customer Support Agent to join their team in Lisbon.

Position: Customer Support Agent

Location: Lisbon, Portugal

Work model: on-site

Employment type: fixed term (6 months)

DUTIES AND RESPONSIBILITIES:

• Provide responsive and professional support to business customers across communication platforms (Phone, Email, Chat)
• Assist clients with account-related queries, including identity verification and account information confirmation
• Adhere to regulatory guidelines and internal procedures as directed by the client
• Troubleshoot issues and offer effective solutions tailored to customer needs
• Ensure timely follow-up and resolution of customer interactions, maintaining client satisfaction
• Maintain accurate documentation of interactions and updates in internal systems
• Collaborate with team members to meet service goals and share best practices.

REQUIREMENTS:

• Native / fluent in French both verbal and written. Fluent in English (C1 level)
• At least 1 year of experience in customer service, with a strong customer-centric approach
• High attention to detail and accuracy in handling customer information
• Proficiency with automated customer support tools and platforms (preferred)
• Ability to analyze problems, think critically, and resolve issues independently
• Friendly, professional, and proactive approach to customer service
• Experience across various industries such as retail, banking, or general customer support is beneficial
• Comfortable working in rotating shifts and full-time on-site schedules
• Adaptable and flexible to changing procedures, technologies, and customer expectations
• Ability to work on 24/7 shift rotation.

OFFER:

• Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
• Support from colleagues with coaching and mentoring opportunities
• Health and Wellbeing initiatives
• Monthly meal allowance
• And much more!