Do you enjoy helping our (potential) members with all their questions via social media and supporting back-office tasks? Then keep reading!
Our members can reach us through social media such as Facebook, Instagram, Twitter, and complaint websites. In addition, you will also handle reviews in the App Store and Play Store. Besides interacting with members through social media, you will perform various back-office tasks, such as processing customer data, administrative duties, and supporting other departments when necessary.
You will assist anyone who has a question or possibly a complaint through our online channels. In addition, you will ensure behind the scenes that everything is followed up correctly from an administrative perspective. You will have the freedom to come up with out-of-the-box ideas to handle questions and complaints efficiently and in a customer-focused way.
Our organization is internationally oriented and fast-growing, where hard work is combined with a friendly and enjoyable working atmosphere. Because the organization is growing quickly, taking initiative and proposing ideas is appreciated and encouraged. The working language in our office is English, but French and Spanish are also spoken. This means you will work with many different cultures.
Working hours are Monday to Friday between 7:30 AM and 7:00 PM and on Saturday from 8:30 AM to 5:00 PM. Start times may vary depending on the shift.
You are customer-friendly and service-oriented
You think out of the box to find solutions
You are empathetic and able to work well under pressure
You have a positive and professional work attitude
You are flexible and available from Monday to Saturday
You speak and write English in addition to French
You enjoy performing back-office and administrative tasks alongside customer contact
Founded in 2013, Basic-Fit is proud to have more than 4.4+ million members in more than 1,600+ clubs across the Netherlands, Belgium, Luxembourg, France, Spain, and Germany. Thanks to our fast growth we can call ourselves Europe’s value-for-money fitness leader.
Our Mission & Values
We believe that everyone deserves to be fit and feel great. We are on a mission to make fitness accessible to everyone and get people to love their fitness habits. Our values - Be, Accessible, Smart, Inclusive, Committed form our name "Basic" and are the core ID of our company.
Our Approach
We offer low-cost, high-value fitness solutions to make working out a basic of life everywhere at any given time. By using state-of-the-art technology we constantly update our products and make them scalable, affordable, and personalised. We are committed to making people love their fitness habits to help them lead healthier lives.
Our Proposition
Our memberships give access to our clubs and our Basic-Fit app. The app offers hundreds of training programmes, podcasts, virtual group lessons, nutritional advice and recipes, a personal online coaching service, and other practical information. With this product range, we give our members the opportunity to exercise everywhere and reach their long-term goals.
Go For It!
Our headquarters is located in Hoofddorp, just outside of Amsterdam. We’re a fast-growing, tech-driven company with an international mindset, always looking for proactive and down-to-earth people who want to contribute to our mission.
