Pear Tree.

Customer Support Agent - EU Market Support

Pear Tree.  •  $25k - $40k/yr  •  Republic of Poland (Remote)  •  3 days ago
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Job Description

Position: CUSTOMER SERVICE AGENT – EU MARKET SUPPORT

Salary range Between $2,100 - $3,350 NZD (5,000–8,000 PLN/month gross) (The final amount will be at the the client discretion basing on the candidate’s skills and experience.)

Working Hours: Sunday to Thursday | EU Business Hours (8:30am–5:00pm or 9:00am–5:30pm CET)

Work set-up: 100% Remote work (Independent Contractor Agreement)

Holidays To be determined

Recruitment process possible multiple client interviews and assessment

When applying, kindly include the following:

  • A 1–2 minute video introduction in German (please share the video link)
  • An updated resume/CV in English

We are partnering with a fast-growing international consumer products company seeking a customer-focused and hands-on Customer Service Agent to support global customers across multiple regions. This role is ideal for someone who enjoys working in a fast-paced remote environment, balancing day-to-day customer support with team collaboration, coaching, and operational support. The successful candidate will play a key role in delivering a high-quality customer experience while helping maintain service standards and supporting continuous improvement initiatives.

Key Responsibilities

  • Provide customer support via phone, email, chat, and ticketing systems in English and German
  • Manage customer escalations and complex enquiries professionally and efficiently
  • Handle support tickets directly in a hands-on player-coach capacity
  • Support and coach remote customer service agents
  • Monitor SLAs, queue performance, and response times
  • Provide operational updates, reporting, and customer service insights
  • Work closely with internal teams to improve processes and customer satisfaction
  • Assist customers with product, order, warranty, and troubleshooting enquiries
  • Maintain accurate customer records and case documentation

What We’re Looking For

  • A calm, professional, and customer-focused communicator
  • Someone who takes ownership and follows through on issues
  • A team player who enjoys both customer support and mentoring others
  • Adaptable and confident working in a fast-paced environment
  • Someone who genuinely values delivering an excellent customer experience

Requirements

Key Requirements

  • Fluent in English and German (written and verbal)
  • French language skills are a strong advantage
  • Proven customer service experience, ideally within eCommerce, retail, or product-based industries
  • Experience handling escalations and high-volume customer interactions
  • Strong communication, problem-solving, and conflict-resolution skills
  • Ability to work independently in a fully remote environment
  • High attention to detail and strong organizational skills
  • Comfortable using customer service and eCommerce platforms such as:
    • Shopify
    • Gorgias
    • Zendesk
    • Aircall
  • Reliable internet connection and dedicated home office setup

Preferred Systems Experience

  • Shopify
  • Gorgias
  • Zendesk
  • Aircall
Pear Tree.

About Pear Tree.

🚀 Expand Your Team Without Compromise (www.pear-tree.com)

You want to grow your team with the right people, but you’re hitting challenges like; Increasing hiring costs, A shallow local talent pool, Concerns about consistency and quality.

The dilemma: do you overspend to secure top local talent, or settle for less-than-ideal candidates who hold back your growth?

Why Going It Alone is Tough

- Traditional recruitment is expensive and draws from the same limited pool.

- Freelance platforms can’t guarantee long-term quality or reliability.

- Hiring overseas comes with complex legal and compliance hurdles.

🌎 We Make Global Hiring Simple

Pear Tree takes the complexity out of international recruitment. We match you with skilled, reliable, and cost-effective professionals from the Philippines, India, Nepal, South Africa and Latin America who fit your business perfectly.

- Substantial savings on recruitment and salary costs

- Access to a wide, highly skilled talent market

- A streamlined hiring process that saves you time

- Confidence backed by our 6-month “Perfect Hire” Guarantee

🔑 Our Process

1. Source and rigorously vet candidates on your behalf

2. Arrange and support the interview process

3. Hold your hand through the legal and logistical requirements that come with overseas hiring

4. Provide ongoing support to ensure seamless onboarding and retention

✅ A Smarter Way to Scale

Forget the false choice between paying top dollar locally or settling for poor hires. We give you a better option: affordable, skilled, and dependable international talent.

Join leading entrepreneurs and business owners already benefiting from this approach.

Book a call today and let us help you define your role, write your job description, and secure your next star team member — guaranteed.

Industry
HR & Recruiting
Company Size
1-10 employees
Headquarters
Sydney, AU
Year Founded
Unknown
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