Job Description

Assistant Launch connects top LATAM talent with US-based founders and executives. We're hiring a Customer Support Agent to be the frontline voice for a US client — handling inbound/outbound support with speed, warmth, and real ownership. This is a junior-to-mid level role for someone who's done the reps in a call center environment and is ready to work independently, without a supervisor checking every ticket.

What You'll Do

• Handle customer inquiries via phone, email, and chat with a friendly, solution-first tone
• Troubleshoot issues end-to-end — own the problem until it's resolved, not just until it's "escalated"
• Log and track cases accurately in the client's CRM/helpdesk system
• Identify patterns in recurring issues and flag them proactively to the client
• Use AI tools to work faster and smarter
• Manage your own workload and schedule within agreed hours — no one is watching over your shoulder

Example of what "ownership" looks like in practice: A customer writes in frustrated because a refund hasn't posted. Instead of just replying "I've forwarded this to billing," you check the transaction status yourself, give the customer a real timeline, and follow up proactively two days later to confirm it's resolved — without being asked to.

Requirements

What You Bring

• 1–3 years of call center or customer support experience (phone-based support strongly preferred)
• C1 English level — you'll be the voice of a US company
• Strong independent work habits: you don't need daily hand-holding to hit your targets
• Comfort using AI tools in daily workflow
• Reliable internet, a quiet workspace, and your own equipment
• A calm, patient communication style, even with difficult customers

Benefits

• Fully remote
• Weekly pay, at and above industry standard
• Paid vacation and holidays
• Health and learning stipends
• Access to AI training and tools
• Clear paths to advancement

This Role Isn't for Everyone

This is not a role for someone who simply wants to clock in and clock out. It’s for professionals who want to build a long-term career as an Executive Assistant, work with clients who respect and value their contribution, and grow within a team that is committed to developing the future of this role.