About the Role

We are looking for a Customer Support Agent to join our team and provide exceptional service to our customers across multiple communication channels. The ideal candidate is customer-focused, an excellent communicator, and experienced in handling both live chat and phone support.

• Respond to customer inquiries via live chat, email, and phone.

• Resolve customer issues efficiently while maintaining a high level of professionalism.

• Manage and prioritize support tickets using Zendesk.

• Collaborate with team members through Slack and other internal communication tools.

• Escalate complex issues to the appropriate departments when necessary.

• Maintain a strong understanding of company products, services, and policies.

• Meet customer satisfaction and response-time targets.

• Minimum of 2 years of Customer support or Customer Service Experience.

• Experience providing support through both live chat and phone channels.

• Proficient in using Slack for internal communication.

• Hands-on experience with Zendesk.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Ability to multitask and work in a fast-paced environment.

• Strong interpersonal skills with the ability to build positive relationships with customers and team members.

• Ability to handle difficult conversations professionally and with empathy.

• Strong teamwork and collaboration skills.

What We Offer

• Competitive salary.

• Supportive and collaborative team environment.

• Opportunities for professional growth and development.

If you are passionate about helping customers and have the skills and experience we're looking for, we'd love to hear from you.