Job Description

About Sway

Sway is the new wave of iGaming innovation. A bold, full-service B2B powerhouse built to shake up the Casino and Sportsbook landscape. We don’t just support operators, we ignite them. From marketing and player acquisition to retention and VIP management, Sway delivers end-to-end strategies that fuel growth, loyalty, and performance. With a team of specialists and an unapologetically fresh approach, Sway is where bold ideas meet next-level execution.

As a Customer Support Agent, you’ll be the first point of contact for our players and customers. You’ll handle a high volume of inbound calls and messages, ensuring everyone receives clear, friendly, and professional support across all communication channels. The role is shift-based, including nights, with an additional allowance for overnight work.

Key Responsibilities

• Respond to customer queries via phone, email, and live chat

• Handle large call volumes efficiently while maintaining quality communication

• Troubleshoot account or platform issues and guide users through solutions

• Escalate complex cases to relevant departments when needed

• Ensure a consistently high level of service and professionalism

Skills & Experience

• Previous customer support or contact centre experience preferred

• Excellent spoken and written English; additional languages are an advantage

• Strong communication, patience, and problem-solving skills

• Ability to work flexibly in a shift environment (including nights and weekends)

• A positive attitude and desire to be part of a growing, fast-paced team

What We Offer

• A key role within a fast-moving iGaming brand backed by an established group

• Open, creative environment with the autonomy to experiment and innovate

• Clear opportunities to grow as the company scales

• Competitive salary package and growth opportunities within the Traffic Label Group network

• Flexible working hours built on trust and autonomy, supporting a healthy work-life balance

• Option to work remotely at times during the year, in line with company policy

• Regular team events, outings, and celebrations

• Collaborative culture that values input from across teams