SIX

Customer Support Agent

SIX  •  Warsaw, PL (Hybrid)  •  3 days ago
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AI Success™

Job Description

SIX drives the transformation of financial markets.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

Customer Support Agent

Warsaw | Working from home up to 40% possible | Reference 7872

In this hybrid role you handle day-to-day customer requests while driving automation and continuous improvement. You ensure high-quality ticket handling, spot patterns, and help reduce avoidable tickets through AI-assisted solutions and workflow optimization.

What You Will Do

  • handle recurring and standard tickets with accuracy and customer focus; ensure correct categorization and data quality
  • prepare clear, structured escalations and maintain the knowledge base and contribute to documentation (ServiceNow)
  • analyze tickets to identify automation candidates. Support routing and classification logic and prompt design
  • monitor automation outcomes and recommend enhancements. Contribute to recurring reporting and simple dashboards

What You Bring

  • 1–3 years in support/service operations or a related customer-facing role; strong English skills
  • customer-first mindset with solid Process adherence and attention to detail
  • analytical curiosity and ability to recognize patterns and propose improvements
  • working familiarity with basic automation concepts/tools and willingness to learn prompt engineering

If you have any questions, check out our FAQ page or call Mateusz Kozielec at +41583998611

For this vacancy we only accept direct applications.

Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.

SIX

About SIX

SIX has been connecting the financial markets to the real economy for over 90 years.

The Swiss company provides services in the securities, financial information as well as the payments business and caters to a broad international client base. Its stable and efficient infrastructure guarantees the competitiveness of the Swiss and Spanish financial center.

The workforce of 4,000 employees in 19 countries on 5 continents constantly provide innovations across the value chain to help financial institutions accelerate growth. The reliable and secure services enable them to focus on their core business, create value, and reduce cost.

Measured in terms of free float, SIX – with the Swiss and the Spanish stock exchange – constitutes the third-largest exchange group in Europe by market capitalization.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
Zurich, CH
Year Founded
Unknown
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