Job Description

About the job

Flatpay is launching in the UK in September 2025 - applications now open!

The payments revolution is here.

Who we are

Flatpay is one of the fastest growing companies in Europe and was founded 3 years ago in Copenhagen with a simple mission; to take the stress out of card payments for small-medium businesses who want to focus on what they do best - running their business.

But monthly hardware fees, a different rate for every card, extra costs on each transaction and confusing price increases have made payments stressful and time consuming.

That’s why we started Flatpay.

• One low, flat rate across all cards
• Free best in class card terminal
• No startup fees, no monthly fees & no hidden fees
• Next working day payouts
• 24/7 UK based customer support
• 10,000+ happy merchants across Europe with a 4.7 Trustpilot rating & 50+ NPS

We’re already 1,000 people in Denmark, Finland, Italy, Germany and France.

In September 2025 we’re launching in the UK and looking for 2-3 Customer Support Agents to join us.

What you'll do

Role: Customer Support Agent
Start Date: Mid-September or 1st of October
Location: On site 5 days per week
Address: Soho Works, 2 Television Centre, White City, London

What You’ll Be Doing

• Speak with customers Make outbound calls and take inbound calls to support our customers, gather feedback, and provide guidance on their setup or experience.
• Manage issues Resolve customer enquiries and support tickets efficiently, making sure we deliver fast and accurate help.
• Handle onboarding Prepare onboarding contracts for new customers and ensure all documentation is correctly completed and submitted.
• Track satisfaction Keep our customer satisfaction data up to date and help identify areas where we can improve.
• Be a team player Work closely with internal teams to pass along customer insights and help improve tools, processes, or services.
• Contribute ideas Bring forward suggestions based on your conversations with customers to help us make smarter decisions.

Skills & Attributes

• High energy, persistence and positive attitude toward customers
• Strong verbal and written skills
• Metrics-driven mindset and comfort working toward daily/weekly targets
• Receptive to feedback and eager to learn customer support best practices
• Comfortable working both independently and with a team
• Ability to multitask, manage time effectively and stay organised in a fast-paced environment
  
  

Background

• Previous experience in customer service or a similar role
• Bonus: experience in the payments or fintech sector
• Fluent English speaker
• Positive mindset and strong focus on customer satisfaction
• Right to work in the UK (unfortunately we can’t offer visa sponsorship right now)

Who you are

Ambitious - You’re looking for more than just a 9-5. We only promote internally and we promote fast. If you have the right skills and a killer attitude there’s no limit for you here.

Humble - We only work with people we like and once you join it’ll be your job to ensure that too. You’re kind, low ego and people love working with you.

Smart - This isn’t proven by a university degree; smart to us means high EQ. You’re quick on your feet, love talking to people and have natural instinct for relationships.

If this sounds like a good match, we’re looking forward to hearing from you.

The Flatpay team
From the Nordics, with love ❤️