Job Description

This position is open to internal candidates employed by LBB, employees of Barnet Education and Learning Service (BELS) and The Barnet Group. Any applications received from external candidates outside of the above will not be considered and will be automatically rejected. About Barnet CouncilBarnet is a borough with much to be proud of. Our excellent schools, vibrant town Centres, vast green spaces and diverse communities all help make it a great place to live and work. As a council we want to build on these strengths as we move into the future. We are growing and developing as an organisation to meet the challenges facing our borough and we are committed to working with partner organisations and residents to make Barnet even better. As an organisation, our staff are committed to Our Values: Learning to Improve, Caring, Inclusive, Collaborative – which drive everything we do.
About the roleA s a Customer Support Advisor you will work as part of Barnet’s Customer Support Team that supports our residents in an empathetic and holistic way giving them the help and guidance required to access the services they need.

The Customer Support Advisor role is pivotal in providing thorough support to residents with complex needs, by identifying and addressing challenges early to prevent crisis. You will be a team player working closely with other advisors in ensuring that our customer services remain inclusive to all.

Please click here to download the Job description for this role. (Right-click and select “Open in new tab” so you can keep the job description open while completing your application)
About youGood experience in the public sector working in front-line service delivery In depth knowledge of the services provided by the Council and a broad understanding of current issues

Good experience of working in customer service delivery either face to face or on the telephone, dealing with the public directly.

Ability to work collaboratively amongst a range of council services and voluntary partners.

Ability to communicate appropriately and effectively with clarity both orally and in writing.

Team player, good IT skills, good time management

Able and willing to be flexible and responsive in relation to working times, patterns and locations

What we offer

• 31 days annual leave, plus public and bank holidays
• Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents
• Work-life balance options may include hybrid working, flexitime, job share, home working, part-time
• A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
• Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
• Excellent training and development opportunities
• Employee well- being training programs including confidential employee assistance

How to apply Read the job description and person specification before clicking ‘Apply’ to commence the online application form. If you would like any further information about the role before applying, please contact Karen customer center manager 0208 359 4207
Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures, this may include AI Detection Screening, Biometric ID/Right to Work Checks, Qualification and Registration Checks, Up to 6 years of Employment Data and Insights to Accelerate Screening (Konfir), Up to 5 years of Employment History References, DBS (Disclosure & Barring Service) Checks, Credit Checks and Social Media, Sanctions and Occupational Health Screening.
To deliver Barnet Council’s commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds.Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and hybrid working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.
Due to the high number of applications that are received for some posts we may close vacancies before the stated closing date if sufficient number of applications are received. Therefore, please apply as soon as possible.
Please ensure you regularly check the email account (including JUNK MAIL folders) that you use to submit your application, as any further communication regarding your application will be sent electronically. Should you not hear from us within four working weeks of the closing date for this post, then regretfully in this instance, you have not been shortlisted.