๐ Gdansk, Poland | ๐ข On-site | ๐ Full-time | ๐ฐ Competitive Salary Package
WibitCs ๐ is partnering with a leading Outsourcing/BPO company ๐ to recruit a German-speaking Customer Support Advisor to join their growing team in Gdansk, Poland ๐ต๐ฑ.
You'll be supporting customers on a well-known global travel & accommodation platform ๐กโ๏ธ, helping people every step of their journey โ from booking to check-out and beyond!
๐๐ฌ๐ง Handle customer inquiries via phone, chat, and email
๐ Assist customers with reservations, account topics, and service questions
๐ง Troubleshoot issues and provide accurate solutions using internal tools
๐ Manage complaints and ensure timely resolution to quality standards
๐๏ธ Keep accurate records and document all interactions in company systems
๐ฃ๏ธ Communicate clearly and professionally in German and English
๐ Follow internal procedures, client guidelines, and service quality standards
๐ฏ Hit individual and team performance targets while keeping customers happy
๐ฉ๐ช Fluent German (C1) and ๐ฌ๐ง English (B2), written & spoken
๐ Minimum 1 year of customer service or customer-facing experience
๐๐ฌ๐ง Experience with phone, chat, and email support preferred
๐ Strong communication and active listening skills
๐ง Customer-focused mindset with sharp problem-solving skills
๐ Ability to handle complaints professionally and calmly
โจ๏ธ Good typing skills and attention to detail
๐ป Comfortable using digital customer service tools/platforms
๐โ๏ธ Open to rotational shifts, including weekends
๐ Available to complete full training attendance
๐ Permanent employment contract
๐ต Monthly performance bonus
โ๏ธ Relocation support available for EU candidates
๐ฅ Medicover medical package
๐๏ธ Multisport card via benefits platform
๐ Learning & development platform
๐ Subsidy for corrective eyewear
๐ง Mental health support
๐ด "Wczasy pod gruszฤ " holiday allowance
๐ Paid 4-week training program
โ And many more perks!
๐ฉ Ready to grow your career in customer support? Apply now and join WibitCs! โจ๐
๐ข #NowHiring #CustomerSupportAdvisor #GermanJobs #JobsInPoland #GdanskJobs #BPOJobs #Outsourcing #Relocation #EUJobs #WibitCs #CustomerService #GermanSpeaking #Multilingual #NowRecruiting #CareerOpportunity ๐ฉ๐ช๐ต๐ฑ๐โจ
This company was established by Winston Imanuel a nomad that started traveling since 2004 after personal setback in his life. Travelling through Europe and Asia working different kind of jobs. Therefor he has gained insight about how the different social/business cultures thrive in setting up a successful working community.
He has been working in the recruitment industry since 2018 and due to Covid-19 lost his job and decided to start freelancing. In this way gaining employment and also helping others that has lost their job in regaining employment. With all his past professional experiences in knowing different industries has made him able to match the right candidates with the right employers.
