Job Description

London Building Control is part of the Bureau Veritas group. They provide a service that ensures construction work complies with UK building regulations. These regulations are designed to make buildings safe, healthy, energy‑efficient, and accessible.

We’re currently looking for a friendly and organised Customer Support Advisor to join our team with an immediate start.

Our ideal candidate will be approachable, professional, and highly organised, with strong time management skills. Previous call centre experince is essential as you'll be dealing with a high volume of calls.

In this role, you’ll be the first point of contact for clients, handling telephone calls, scheduling appointments, and managing both email and postal correspondence. You’ll also help maintain accurate records, respond to enquiries, and provide general administrative support to the wider team, ensuring everything runs smoothly day to day.

What we're looking for:

• Experience working in a call centre with experience dealing with a high volume of calls
• Experience with the full Microsoft package including Outlook
• Able to cope with peak demands and changing priorities and work well in a team
• Enthusiasm to learn/improve skills
• Excellent customer and client care service skills
• Strong IT skills
• Excellent time management and organisational skills
• Good communication skills and a confident, friendly and outgoing manner both over the phone and in-person

What We Offer:

• Competitive salary
• 25 days annual leave plus bank holidays
• Company pension scheme
• Private healthcare
• Health and wellbeing support, including Mental Health First Aiders, Employee Assistance Programme, and Smart Health services
• Career development opportunities

Why Join London Building Control in partnership with Bureau Veritas?

Our people are at the heart of everything we do. We’re proud to foster a supportive and inclusive culture where you’re encouraged to grow, develop, and reach your full potential.

You’ll work in a varied, client-facing environment alongside market leaders across a wide range of sectors, from manufacturing and retail to public sector and construction. We value strong partnerships and service excellence, giving you the opportunity to build meaningful relationships and make a real impact.

If you are interested in this position, apply now and join us in Shaping a World of Trust!