Job Description

Your career as a Customer Support Advisor at Booksy will give you the opportunity to make a real difference in the daily lives of beauty and wellness professionals.

Working within our energetic Customer Success team, you’ll be the voice of Booksy, supporting our users via chat, calls, and emails from day one. You’ll build strong, empathetic relationships from the very first interaction, helping our community thrive by resolving technical issues and answering product queries efficiently.

If you’re a natural problem-solver who loves connecting with people and thrives in a dynamic environment, you'll have the autonomy to take ownership of each user's experience and find creative ways to streamline our support workflows.

Requirements

To ensure your success in this role, you will need…

• Proven, hands-on experience in providing excellent customer support across multiple channels (calls, emails, chat).
• Strong communication and persuasive skills, with a passion for relationship-building and active listening.
• A proactive, positive attitude with a high degree of adaptability and problem-solving capability.
• Comfort working with CRMs (experience with Salesforce is a fantastic plus).
• The ability to take ownership of your tasks and manage your time effectively in a fast-paced setting.
• Technical expertise and agility with tools such as Salesforce, Slack and Google Workspace.
• Native or bilingual proficiency in Spanish, as you will be the voice of Booksy and will work closely with our B2B clients in Spain. A High level of English will be a great asset for communicating with our global team.

Benefits

We match your hard work with a benefits package designed to support you both at work and outside it:

• Your health: Private medical and dental insurance (AEGON), 100% funded by the company, and fully covered, anonymous consultations with Booksy’s team of psychologists or through your medical insurance.
• Access to meditation, mindfulness and emotional wellbeing resources via Headspace.
• Comprehensive support for family life, including family planning, parenting, caring for relatives and the menopause, with access to a personal guide and a network of specialists and experts who help you find the best resources available on Cleo.
• Your time: 23 working days’ holiday, 14 public holidays and your birthday off.
• Financial flexibility: A flexible remuneration scheme to optimise your gross salary, exempt from income tax, for meal vouchers, transport, childcare or training with Betterfly/Flexoh.
• Booksy Benefit: A monthly allowance that increases with your length of service, redeemable within our network of partner businesses: €50 per month in credit on the Booksy app for your own beauty and wellbeing services.
• Development: Unlimited access to LinkedIn Learning, role-specific upskilling programmes and online English lessons with Speexx.
• Work tools: a computer, a mobile phone and a monthly allowance to ensure your Wi-Fi connection.

About Booksy

Our overarching mission is to empower the businesses behind every booking. With over 380,000 beauty professionals on the platform and millions of active users, we are an international scale-up with the agility of a start-up and the stability of a market leader.

Commitment to diversity

We work in a creative and diverse sector, and our team reflects this. We welcome professionals from all backgrounds and guarantee a fair and equitable assessment process. If you require any adjustments or adaptations for accessibility reasons during interviews, please email us at belonging@booksy.com.

~ Booksy Team