Finning (UK) Ltd
2
PermanentFinning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a proactive and customer-focused Customer Support Advisor- Technology to join our growing Digital department.
The Customer Support Advisor will support internal and external customers using Caterpillar’s digital connectivity solutions. From onboarding and system setup through to renewals and upgrades, you will ensure customers gain maximum value from their technology solutions, while delivering accurate internal technology reporting.
This is a fantastic opportunity for someone with strong customer service skills and an interest in technology to develop their career in a fast-paced, evolving environment.
Key Responsibilities
Provide end-to-end customer support for the onboarding and configuration of connectivity products and digital services
Administer customer agreements, registrations, and system updates across multiple digital platforms
Manage customer enquiries covering product pricing, installations, subscriptions, and renewals
Collaborate with internal stakeholders to support and deliver against key performance indicators (KPIs)
Enable customers to maximise adoption, utilisation, and performance of digital solutions
Support internal stakeholders by contributing to and maintaining weekly reporting and performance insights
Knowledge, Skills and Experience:
2–3 years in a customer service or customer-facing role
Experience in a technology-based environment (desirable)
Background in contact centres or similar fast-paced environments
Excellent communication and relationship-building skills
Strong IT skills with the ability to learn new systems quickly
Organised and able to manage multiple priorities
A customer-first mindset with a proactive approach
Commercial awareness and confidence in suggesting upgrades or additional services
Familiarity with connectivity or digital services
What We Offer:
In addition to a competitive salary, 25 days holiday + bank holidays and up to 7% pension you will benefit from:
A comprehensive benefits package
A supportive and collaborative work environment
Opportunities for professional growth and development
Why Join Us:
At Finning, we believe in the power of our people. We offer a dynamic work environment where your contributions are valued, and your career growth is supported. If you are passionate about customer service and are ready to take on a new challenge, we want to hear from you.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation.
Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle.
Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.
