Customer Support Advisor
Salary: £36,000
**At Colten Care we are proud to offer career development opportunities, and a range of pay enhancements across our roles. Contact us to find out more**
40 hours per week
Introduction
We’re looking for an empathetic and driven Customer Advisor to join our team at Kingfishers Care Home in New Milton, BH25 7FJ.
You’ll ensure your homes maintain high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show arounds for customers and professionals. You’ll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events.
You’ll work closely with the Home Manager and care home teams to provide a professional ‘warm welcome’ to visitors, escorting them on arrival and helping residents settle into their new home. You’ll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. You’ll provide reassurance at every point of the enquiry journey.
About you
You’re passionate about helping people, particularly the older generation, always ready with a listening ear. You’re empathetic and compassionate, able to find the right balance between sales and customer service. You’re professional, organised, and self-motivated, with a proven track record within a sales environment. You use your initiative and adapt quickly to fast-paced environments.
You’ll be literate and numerate with experience of the Microsoft Office suite. You’ll be a car driver and own your own car, as you’ll be covering two homes during the working week.
Essential requirement- Business insurance is essential due to travel during work hours
About Colten Care
We’re an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do.
We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator.
If a career in elderly care is for you then you want to be part of the team at Colten Care.
Benefits
Uniform provided
Excellent inductions, training and ‘on the job’ support
Real career progression opportunities
Annual pay review
Choice of hot or cold meals and drinks on duty
Contributory pension scheme
Background checks at no cost to you.
Colten Care is an expanding family-owned business with 21 beautifully appointed care homes across Dorset, Hampshire, Wiltshire and West Sussex.
Our established services are all rated as ‘Good’ or ‘Outstanding’ with the Care Quality Commission (CQC) and we provide residential, general nursing, dementia and short-stay care.
We are a prestigious, award-winning healthcare provider that champions the latest approaches to person-centred care. Each of our homes has a distinct character while retaining that all-important sense of ‘home.’ We play an active role in furthering dementia friendly communities as part of our work.
Our aims are simple: to be recognised as both the care home ‘provider of choice’ and ‘employer of choice.’
