Customer Support Administrator
Work Remotely Supporting a Passionate Community
Customer Service | Remote | R28,000/month | 11:00-21:00 SAST
About Our Client
Our client is a dynamic company focused on enhancing gaming experience through innovative travel-themed mods and content. With a loyal and growing user base, they are known for delivering immersive gameplay enhancements and exceptional customer service. Their mission is to bring creativity and adventure to life while building a strong, supportive community.
The Role: Customer Support Administrator
This role is perfect for someone who enjoys helping others and has a passion for gaming. As a Customer Support Administrator, you'll be the first point of contact for players seeking assistance. You'll handle customer queries via email, provide guidance on installation and troubleshooting, and ensure users have a seamless experience with the company's offerings.
Key Responsibilities
Respond promptly and professionally to customer emails
Provide accurate information, support, and troubleshooting assistance
Maintain a helpful and friendly tone in all communications
Track inquiries and resolutions to identify trends and improvements
Collaborate with internal teams to refine customer service processes
Update FAQs and help docs based on frequent questions
Share user feedback with management to support product development
About You
1-2 years experience in customer service or administrative roles
Excellent written communication skills and attention to detail
Comfortable working independently and managing your own schedule
Proficient with email, basic office tools, and online support systems
Patient, empathetic, and solution-focused
Interest in gaming is a big plus
Welcome to The Legends Agency!
We are a premier Employer of Record (EOR) partner dedicated to helping global businesses build and manage exceptional teams in South Africa.
Our comprehensive, full-service solutions empower organizations to navigate the complexities of local employment while ensuring compliance, efficiency, and cost-effectiveness.
At The Legends Agency, we specialize in connecting international companies with top talent in South Africa, streamlining the hiring process, and managing payroll, compliance, and benefits seamlessly.
Our commitment to excellence ensures that our clients can focus on their core business while we handle the intricacies of workforce management.
Whether you’re looking to expand your team or establish a presence in the region, we provide tailored solutions that meet your unique needs. Let us help you create a legendary team that drives success and innovation.
We can save you money on salaries and social premiums and provide you with skilled English-speaking talent.
Explore more about our services at www.the-legends-agency.com or Mail us for details anthony.kettle@the-legends-agency.com.
