Job Description

Black Rabbit is seeking a dedicated Customer Support Representative to join our dynamic team.

Black Rabbit is a travel tech company based in Tel Aviv, leading the way in online flight booking. As Israel’s top online flight ticket provider, we’re expanding our operations across Europe, the U.S., and Australia. Our reach continues to grow through strategic partnerships with industry leaders like Skyscanner, Kayak, and Google Flights. At Black Rabbit, we’re more than just a booking platform; we’re a dedicated team of developers, designers, and travel enthusiasts focused on making travel simpler and more enjoyable for everyone.

Responsibilities:

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Resolve customer complaints and issues with empathy and professionalism.
• Document customer interactions in our CRM system for future reference.
• Collaborate with other departments to enhance customer satisfaction and service efficiency.
• Identify and escalate complex issues to the appropriate support team when necessary.
• Participate in training sessions to stay updated on product knowledge and customer service techniques.

Requirements

• Minimum of 2 years of experience in customer support or a related field.
• Strong verbal and written communication skills with a focus on customer satisfaction.
• Proficient in using customer support software and CRM tools.
• Ability to handle difficult situations with a calm and professional demeanor.
• Detail-oriented with strong problem-solving skills.
• Flexible to work various shifts, including evenings and weekends.