Job Description

Customer Support

Location: Dublin, Ireland

Purpose

Deliver high-quality technical support to internal users and customers, ensuring systems and services operate reliably and securely.

Work as part of a collaborative support function, resolving issues, enabling users, and contributing to a positive and efficient service experience across the organisation.

Major Responsibilities

• Troubleshoot software issues across primarily Windows-based environments

• Investigate and resolve technical issues in a timely and effective manner

• Manage user accounts and access permissions across systems

• Support system configuration and investigate programming queries related to security and operational platforms

• Communicate with users via phone and email, providing clear and helpful support

• Deliver product training and guidance to internal users

• Maintain accurate records of incidents and resolutions within ticketing systems

• Collaborate with technical teams to resolve more complex issues

• Use remote support tools to diagnose and resolve issues efficiently

• Identify recurring issues and contribute to continuous improvement initiatives

What Success Looks Like

• You deliver a responsive, high-quality support experience for users and customers

• You resolve technical issues efficiently, minimising disruption to business operations

• You communicate clearly and build trust with users

• You maintain accurate records and follow support processes consistently

• You contribute to improved service performance through proactive problem solving

• You support a collaborative, learning-focused team environment

Experience & Knowledge

Must-Have Qualifications:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

• Strong verbal and written communication skills

• Customer-focused mindset with a genuine desire to help others

• Willingness and ability to learn new technologies and systems

Nice-to-Have Qualifications:

• Experience with security alarm panels or panel programming

• Experience using ticketing systems (e.g., Jira, ServiceNow)

• Familiarity with modern browsers and web applications

• Experience with remote support tools (e.g., TeamViewer, AnyDesk)

• Basic understanding of networking concepts (TCP/IP, DNS)

Skills & Competencies

• Strong problem-solving and troubleshooting capability

• Clear and confident communication

• Customer-focused approach to supporting users

• Ability to prioritise and manage workload effectively

• Adaptability and openness to learning

• Collaborative approach to working across teams

• Attention to detail and commitment to service quality

Why Join Us

Be part of a supportive and collaborative environment where your contribution directly improves the experience of users and customers.

Our People Promise – Securitas Technology EVP

Join a values-driven, diverse, and inclusive workplace. We offer clear career pathways, growth opportunities, recognition for achievements, and a global, collaborative team.

As part of our EVP, we offer:

• Career pathways and growth opportunities

• A global, values-driven team

• Recognition for achievements

• Inclusive, collaborative culture

• Purposeful work that makes the world safer

• Support for innovation and sustainability

Securitas Technology is committed to diversity and is an equal opportunity employer; all qualified applicants are welcome.