Job Description

About the role

inyad is looking for a Customer Support Specialist to increase our brand and ​product's visibility, through ​ building relationships and communicating with potential customers using popular social media platforms.

You will be responsible for

• Answering customer questions as they come through email, chat, or phone (facebook messager, WhatsApp, etc.)
• Answering comments on social media and responding to inquiries by connecting with internal teams
• Spending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.
• Maitaining documentation related to customer support

Your qualifications

• Strong ability to work individually as well as part of a team.
• Good written and oral communication skills (Classical Arabic, French and English)
• Extremely rigorous, punctual and well organized