Job Description

Core Responsibilities

• Provide exceptional customer support through various channels including phone, email, and live chat.

• Resolve customer inquiries, technical issues, and complaints in a timely and professional manner.

• Perform administrative tasks such as data entry, filing, and maintaining accurate customer records.

• Assist with order processing, billing inquiries, and coordination of shipments or deliveries.

• Monitor customer feedback, identify trends, and collaborate with teams to improve products and services.

Requirements

• Excellent communication skills, both written and verbal.

• Strong problem-solving abilities and a customer-focused mindset.

• Proficiency in using customer support software and office productivity tools.

• Attention to detail and ability to multitask in a fast-paced environment.

• Prior experience in customer support or administrative roles preferred