Job Description

About VISIT

VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can.

Our products empower operators across Europe and beyond — from booking and distribution to payments, operations, and guest experience.

About the Role 

As a Customer Support you will join our team in providing top-notch support for our hotel and lodging clients. As a critical part of our client success team, you will provide technical assistance, troubleshoot issues, and ensure clients can maximize the value of our software solutions. Your knowledge of the hotel and lodging industry, combined with technical expertise in SaaS applications, will help us maintain a high level of client satisfaction and ensure our product meets evolving client needs.

What You Will Do

• Client Support Provide responsive, high-quality customer service to clients, addressing queries, resolving issues, and guiding them through best practices for using the platform.

• Troubleshooting Diagnose and resolve technical issues, escalating complex cases to the technical support or product teams as necessary.

• Product Expertise Stay updated on product features and industry trends to serve as a subject matter expert for clients and internal teams.

• Feedback Loop Collect client feedback on usability, functionality, and performance, providing actionable insights to the product and development teams.

• Documentation Create and maintain up-to-date support resources, including FAQs, knowledge base articles, and troubleshooting guides, to help clients self-serve effectively.

• Cross-Functional Collaboration Work with sales, account management, and development teams to understand client needs, relay issues, and ensure seamless service delivery.
  

Who You Are

• Industry Knowledge Experience in hotel and lodging operations, with an understanding of typical front desk, booking, and guest service workflows.

• Technical Proficiency Knowledge of SaaS environments, cloud-based applications, and the ability to navigate and troubleshoot software issues.

• Communication Skills Strong verbal and written communication skills to effectively guide and support clients at all technical levels.

• Problem-Solving A solution-oriented approach to troubleshooting and helping clients find resolutions to issues quickly.

• Customer Service Orientation A genuine interest in helping clients succeed, with a positive attitude and a proactive approach to problem-solving.

• Attention to Detail Precise documentation skills and the ability to follow processes thoroughly.

• Experience 1+ years in a SaaS support or similar role, ideally within the hospitality or lodging industry.

• Technical Skills Proficiency in CRM, ticketing systems, and support platforms (e.g., Zendesk, Salesforce Service Cloud).

• Analytical Skills Ability to analyze and interpret client data to help guide client usage and identify potential issues.

• Languages Excellent written and verbal communication skills in English.

Why VISIT?

At VISIT, we value a unique blend of professionalism, curiosity, and passion. We look for people who combine confidence with humility, enjoy solving complex challenges, and are motivated by building sustainable, future-proof solutions for the travel industry.

What you can expect: 

• A culture that supports learning, collaboration, and continuous improvement 

• An international environment with colleagues across more than 10 countries 

• Work that directly contributes to better experiences for operators, partners, and guests 

• A company that strives to be reliable, helpful, and constantly improving — with grit and a smile on our faces 

Location & Ways of Working 

• On-site expectations 

• Primary office location  Skopje

• Working time Mon – Fri 15:00 – 23:00 Sat – Sun 09:00 – 23:00

Interested?

We’d love to hear from you!
Apply now and join us in building the future of destination tech together.

About VISIT

VISIT is a destination tech platform that brings together everything hospitality and experience operators need to be efficient, profitable, and to create guest experiences no one else can.

Founded in 1999 and headquartered in Gothenburg, Sweden, VIST Group has grown into a team of 350+ employees across more than 10 countries. We describe ourselves as reliable, helpful, and constantly improving — with grit and a smile on our faces.