PlentyONE

Customer Support 1st Level (m/f/x)

PlentyONE  •  Timişoara, RO (Hybrid)  •  1 month ago
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Job Description

What we look for

WE ARE SEARCHING FOR YOU!

Got big plans? Great. So do we. 
We are always interested in meeting competent team players.
Are you a passionate customer supporter (m/f/x) with a good understanding of a ticket system? You are enthusiastic about helping customers with their technical issues? Then apply and join our team as a Customer Support 1st Level (m/f/x) full-time.Plentysystems Romania SRL promotes equal opportunity and diversity in the workplace and encourages all qualified individuals to apply, regardless of gender, age, origin, religion, sexual orientation or disability.

Your mission

  • Act as primary contact mainly via service desk tickets
  • Provide friendly, timely assistance on PlentyONE software inquiries
  • Log and classify tickets accurately, set priority
  • Resolve standard issues (how-to, login/access, known incidents)
  • Escalate complex issues to L2 with full documentation
  • Maintain proactive communication to ensure satisfaction
  • Contribute to knowledge base (articles, FAQs, macros)
  • Collect and share customer feedback with Product & Engineering

Your profile

  • Proven experience: 2+ years in 1st level customer support or a similar role
  • Languages: german at least B1, english at least C1
  • Know the industry: You have experience in a Software / SaaS company 
  • Know the tool: You are experienced in using a ticket system to communicate with the customer and the intern team
  • Empathy: Your mindset is customer oriented and you understand what the Need is
  • Drive: you are stress resistant and like working KPI oriented 
  • Excellent Communicator: You can clearly communicate solutions and information to the customer and intern stakeholders

Benefits

Your voice counts! Your ideas for the success of plentysystems and our support to take care of you personally

  • Hybrid work: work from our office in Timisoara and from home for 2-3 days weekly
  • Work-life balance & a headquarters in Kassel, Berlin and Timisoara.
  • Up to date: work with the latest hardware and technology.
  • Always better: further training budget and a wide range of workshops.
  • Well provided for: 7 card Gym subscription, Pluxee card for meal tickets, Private medical insurance.
  • annual december bonus 
PlentyONE

About PlentyONE

PlentyONE is the E-Commerce ERP Platform that captures the full depth and breadth of the e-commerce value chain, providing brands and retailers everything they need for more efficiency, growth, and success. By combining a scalable suite with managed services, 150 global marketplace integrations, and a vast ecosystem of partners offering industry-specific expertise and features, PlentyONE powers next-level e-commerce on a global scale.

With over 20 years of experience, PlentyONE GmbH continues its legacy as an innovative software provider, empowering businesses in the e-commerce landscape. With integrated technology, strategic consulting, and long-term operational support, PlentyONE drives sustainable e-commerce success. In 2023 alone, over 116 million orders were processed through PlentyONE, generating a GMV exceeding €9.8 billion – meaning roughly one in every ten euros in the German online retail sector flows through PlentyONE.

Industry
IT & Software
Company Size
201-500 employees
Headquarters
Kassel, DE
Year Founded
2006
Website
plentyone.com
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