Location Meycauayan, Bulacan, Philippines
Company Nestlé Integrated Business Services Manila, Inc.
Employment Type Full-Time
Education Bachelor’s Degree
Experience Level 5+ Years of Relevant Experience
Joining Nestlé means becoming part of the largest food and beverage company in the world. At our core, we are a people-focused organization driven by our purpose of enhancing quality of life and contributing to a healthier future.
Nestlé Integrated Business Services Manila Inc. delivers world-class business support to Nestlé entities globally. We are committed to excellence through passion, reliability, innovation, and discipline. If you are driven to make an impact in a global environment, we invite you to join our team.
Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels
Monitor and ensure timely execution of the Order-to-Cash process, from order capture to delivery and payment
Investigate and resolve order blocks, fulfillment issues, and billing concerns in accordance with SLA timelines
Proactively communicate with customers regarding order status, risks (e.g., stock shortages, logistics delays), and mitigation plans
Serve as the primary contact for returns, refusals, and claims management, ensuring compliance with company policies
Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales) to ensure accurate and efficient service delivery
Maintain and update records in CRM/ticketing systems, ensuring data accuracy and visibility across stakeholders
Support continuous improvement initiatives by identifying root causes and contributing to process enhancements
Bachelor's degree in business, Supply Chain, or related field
2–5+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes
Strong understanding of the Order-to-Cash lifecycle (order capture, fulfillment, billing, collections, returns)
Excellent communication and stakeholder management skills
Strong problem-solving ability with high attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiency in MS Office and database/reporting tools (SAP)
Customer-centric mindset with the ability to handle sensitive situations professionally
As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future.
We can trace our origin back to 1866, when the first European condensed milk factory was opened in Cham, Switzerland, by the Anglo-Swiss Condensed Milk Company. One year later, Henri Nestlé, a trained pharmacist, launched one of the world’s first prepared infant cereals ‘Farine lactée’ in Vevey, Switzerland.
Today, we employ around 273,000 people and have factories or operations in almost every country in the world. With our headquarters still based in the Swiss town of Vevey, we had sales of CHF 84.3 billion in 2020.
Our portfolio covers almost every food and beverage category – offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families.
House rules: https://nes.tl/HouseRules
