Job Description
Customer Supply Chain Specialist
Department: Supply Chain
Employment Type: Full Time
Location: Mississauga
Compensation: $70,000 - $85,000 / year
The Role
If you read the words "Supply Chain Specialist" and imagined yourself absentmindedly receiving twenty or so skids full of factory-fresh merchandise, this isn't that kind of job. If that's what you're after, save us all some time and close this tab.
Instead, imagine that you'd just received an email from our largest retail partner. It contains the weekend POS data, and two problems jump out to you: first, we're lapping the sales forecast on our award-winning Switch 2 case, nationwide. Must've been the endorsement from a high-profile YouTuber. The second problem is that clear case sales are down across the Southeastern US. Figuring out "why" can wait. For now, all that matters is that you're already on a rebalancing plan.
Halfway through, a buyer pings you: a major electronics retailer wants in on the holiday push for our latest product line, and they need a definitive answer on quantities by end of day. Meanwhile, the 3PL is flagging a discrepancy on yesterday’s inbound shipment – a carton short, with the trail going cold somewhere between the port and the dock. When it rains, it pours.
The next four hours hinge on you. Without missing a beat, you’re pulling sell-through rates, calculating weeks of supply across every store cluster, and on a call with the 3PL to track down today's missing units before they become tomorrow’s stockout. As 5:00 p.m. rolls around, you've taken all of these challenges and bundled them up into nice little solutions: the buyer has their quants, the missing carton has been found, and the rebalancing plan is already underway.
If you read all that and thought, "those are the challenges I was built to solve," we might be on to something here. Keep reading.
The Environment
Still here? Excellent. At dbrand, expect a clean, modern, well-lit warehouse with desks, chairs, and rows upon rows of inventory bins. The warehouse floor? You could eat off it. Should you? Who can say? We're not doctors. We're a world-class accessory manufacturer. There's nothing we're more committed to than ongoing growth... other than unparalleled product quality and customer experience.
What's in it for you? Well, unlike most companies, we actually care about the work we're doing. Our customers deserve no less than the absolute best. At dbrand, you have the opportunity to create once-in-a-lifetime brand experiences for them. If you're someone who's detail-oriented, committed, and excited about our mission, you'll do more than thrive here.
Before you can get the opportunity to join our passionate, dynamic team and create unparalleled brand experiences, you'll need to prove yourself. Let’s see if you’ve got what it takes…
The Characteristics
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Agile: You’re nimble. You’re adaptable. You thrive in an environment where priorities can change in an instant.
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Analytical: Your decisions are driven by only one thing: data. You continue to master all the tools necessary to surface insights.
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Collaborative: You enjoy purposeful meetings. You value the contributions and perspectives of your colleagues as much as you do your CEO.
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Curious: You’re eager to learn new concepts and master new skills. There’s no useless tool in your arsenal.
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Disciplined: You never allow the details to slip, understanding that every bit of minutiae forms the bigger picture.
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Enthusiastic: You exhibit a contagious passion for solving problems OR finding solutions.
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Innovative: You develop new approaches to complex problems.
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Perfectionist: You persist until the smallest detail has been optimized. Giving less than 100% is not an option.
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Persistent: You’ve never failed. You’ve only experienced speed bumps on your path to success.
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Reliable: You live up to both verbal and written agreements. You can be trusted to work effectively, without oversight.
The Responsibilities and Qualifications
The Responsibilities
In order to make a positive impact as part of our team, your focus in this role will be to:
- Serve as the connective tissue between dbrand, our retail partners, and our 3PL network – making sure inventory is in the right place, in the right quantity, at the right time.
- Monitor key retail customer programs, cross-functional projects, and strategic initiatives, providing the Supply Chain team with regular milestone updates that nobody has to chase you for.
- Review retail customer forecasts and deliver actionable insights that move demand metrics in the right direction.
- Ensure complete supply chain readiness for promotions, new product introductions, distribution changes, and item transitions – no last-minute scrambles, no missed launches.
- Develop and maintain strong working relationships with buyers, category managers, and retail operations teams.
- Oversee and communicate critical supply chain activities impacting retail customer order flows – factory closure schedules, warehouse physical inventory planning, order management process changes, you name it.
- Partner with retail customers on store-level inventory replenishment, promotional inventory builds, and seasonal planning.
- Analyze point-of-sale data, sell-through rates, and weeks of supply to recommend strategic order adjustments and assortment optimization.
- Identify trends in store-level performance, and proactively address service-level gaps or excess inventory risks before they become someone else’s problem.
- Serve as the primary point of contact for 3PL partners on inventory management, order fulfillment accuracy, and shipment scheduling.
- Track 3PL key performance indicators – including On-Time Shipping, Order Accuracy, and Inventory Accuracy – and hold partners accountable to the standard.
- Investigate and resolve fulfillment exceptions, shipping delays, and receiving discrepancies in close collaboration with 3PL teams.
- Build and maintain dashboards that track inventory health, fill rates, On-Time In-Full metrics, and retail customer scorecards.
- Conduct deep-dive root-cause analyses on supply chain disruptions, service failures, and inventory variances, recommending swift corrective actions.
- Identify and implement process improvements to enhance inventory turns, reduce carrying costs, and improve overall supply chain efficiency.
- Present key insights and strategic recommendations to internal leadership and external customer partners on a regular cadence.
The Qualifications
If you find a box you can’t check, stop reading and look for a company who demands less from their Supply Chain team:
- A degree or diploma in Supply Chain Management, Business Management, a related program, or equivalent experience.
- Minimum three years’ experience in a supply chain, account management, or logistics analytics role.
- Demonstrated analytical and problem-solving skills, with proficiency in data analysis tools, such as Excel and Google Sheets.
- An impeccable communication style – your grasp on the English language is flawless.
- Detail-oriented, self-sufficient, resourceful, organized, and proactive.
- The instinct to help teammates thrive and the openness to learn from past experiences.
- The ability to solve complex problems (or know where to find the answer).
- Commitment to long-term growth and learning opportunities.
- Insights and engagement with the current state of smartphone and mobile technology.
The Moment of Truth
The job starts between $70,000 and $85,000 per year based on experience, with health, dental, vision, GRSP, and profit-sharing benefits. The position is fully remote, but when required, our HQ is located a few minutes west of Pearson Airport.
Still think you have what it takes to thrive in our agile, high-growth, fast-paced environment?
To be perfectly honest, we doubt it.
You’re welcome to prove us wrong.
Vacancy Disclosure This is a new role.
