Job Description

At Joseph Joseph, we are driven by a simple yet powerful belief — that intelligent design has the ability to transform everyday living. We create distinctive, thoughtfully engineered products that not only solve real-world problems but also bring joy, beauty, and functionality to daily life.

Headquartered in London, we have grown into one of the world’s most admired houseware brands, with a presence in over 100 countries and partnerships with leading department stores, independent retailers, and a rapidly expanding e-commerce business.

We are seeking a proactive and driven Customer Supply Chain Export Coordinator to join our Customer Supply Chain Team, reporting directly to the Export Customer Supply Chain Manager. As the primary interface with our customers, the team plays a pivotal role in delivering exceptional service and driving customer satisfaction.

Supporting the execution of Ex Works orders across global markets. This role plays a key part in managing day-to-day export operations, working closely with 3PL partners, freight forwarders, and internal teams to ensure timely, accurate order processing and delivery.

What you will be doing:

• Manage the end-to-end processing of Ex Works customer orders, ensuring accuracy and timeliness

• Prepare and validate export documentation (invoices, packing lists, CoOs, etc.) in line with customer and customs requirements

• Maintain and distribute open order books, providing regular updates to internal stakeholders and customers

• Work closely with Supply Planning to confirm stock allocation for export orders

• Communicate back-in-stock dates and order status for delayed SKUs

• Monitor progress of warehouse dispatches and customer collections, escalating delays where needed

• Coordinate with 3PL warehouses and freight forwarders to schedule and track customer collections

• Update expected revenue forecasts in Sales Performance Reports

• Identify and document SLA failures or export issues, assist in root cause tracking, and escalate recurring challenges

• Ensure compliance with current export legislation and customer requirements

• Contribute to continuous improvement initiatives, particularly related to document flow, ERP usage, and reporting

• Key Relationships:

• Customers and Freight Forwarders

• 3PL Warehouses

• JJ Finance, Sales Teams and Account Managers

• Supply Planning Team

• IT

• Customer Service Analyst

What we need from you:

• 2–3 years’ experience in customer service, order management, or export coordination

• Strong working knowledge of Excel (lookups, pivot tables, data validation, etc.)

• Comfortable using or learning ERP systems (SAP preferred)

• Experience working with or supporting export processes, documentation, and customer compliance

• Ability to manage multiple priorities and deadlines in a fast-moving environment

• High attention to detail and proactive problem-solving mindset

• Familiarity with SLA tracking, customer booking processes, and 3PL coordination

• Comfortable working cross-functionally across teams and regions

What you will get from us:

• Competitive salary and holiday allowance

• Company performance related bonus

• A pension contribution

• An exclusive staff discount

• 24/7 healthcare appointment support

• Hybrid working – 3 days in office & 2 days from home and flex start/finish times

• External private employee wellbeing support

• Access to Perkbox

• Volunteer days

• Team Recognition scheme

• Training and Development

• Holiday carry-over scheme

• Season-ticket travel loan

• Cycle to work scheme

• Parental Leave support

• Holiday trading (buy/sell) and extra holiday days for long service