Job Description

About the role:
As the Team Leader of Customer Success, you will manage a team of Account Managers dedicated to support our German speaking clients. Your focus will be to drive client satisfaction, retention, and growth by implementing strategies that enhance the customer experience and ensure success.

What will be your impact:

• Lead and mentor a team of Customer Success Managers, ensuring exceptional support for German-speaking clients.

• Develop and execute strategies to improve customer satisfaction, retention, and growth.

• Act as the escalation point for customer issues, ensuring prompt resolutions.

• Analyze customer health metrics to identify trends and improvement opportunities.

• Foster a positive and proactive customer-centric culture within the team.

• Collaborate with Sales, Product, and Marketing to deliver a seamless customer experience.
  

You would be great fit if you have:

• Minimum 1 year of experience in a similar leadership role (ideally managing teams of 5+ in a SaaS environment), with a proven track record of success.

• Demonstrated leadership excellence in guiding and nurturing high-performing teams, with a strong ability to solve complex customer challenges and deliver impactful solutions.

• Expert in customer success software, CRM tools, and data analytics, leveraging insights to drive continuous improvement and optimize customer outcomes.

• Highly organized and customer-centric, with an ability to prioritize tasks effectively and deliver exceptional experiences even in fast-paced and dynamic environments.

• Have native level in German and proficiency in English.
  

What We Offer
🌅 Vibrant office in Passatge St. Joan, Barcelona
💻 Flexible working model: 1 remote day per week, plus 15 extra remote days per year.
🐼 Health insurance with Alan, fully covered by the company.
🤸‍♀️ Wellness & fitness perks – enjoy a special discount at a local gym (DIR) and get access to a wide range of gyms, studios, and wellbeing apps through Wellhub to support your active lifestyle.
🌍 A diverse, collaborative workplace - join an international team!
🛏️ Feel supported with paid sick leave, because your health always comes first.

Here’s what to expect in our hiring process:

• Discovery Call with our Talent Acquisition team (30min)

• Interview with Francois, our Country Manager

• Interview with Taninna, our Head of Customers and Growth (30 min)

• Interview with Kevin, the VP of Customer and Growth (30 min)

• Meeting with our CEO, Zakaria Mansour (30 min)
  

Please provide your CV in English.

We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.

If you require accommodations during the application or interview process, please inform us.

See you 👋🏼