We are currently looking for a proactive and people-oriented Customer Success Team Lead / Customer Success Manager to join the team of one of our international clients. You will support a growing customer success function, help improve operational processes, and contribute to delivering outstanding customer experience in a fast-paced, technology-driven environment. This role is ideal for someone with strong customer success or support experience who is ready to take ownership, improve workflows, and grow into a leadership position. You will work with distributed teams, support customers across different regions, and help scale customer operations.
Support and manage customer success and support operations
Coordinate day-to-day activities of the customer support team
Ensure high quality of customer interactions and service delivery
Identify process improvements and implement operational best practices
Assist with onboarding, training, and coaching team members
Handle customer escalations and resolve complex issues
Track performance metrics and contribute to KPI monitoring
Collaborate with cross-functional teams to improve customer experience
Help build internal documentation, playbooks, and operational processes
Support the scaling of customer success operations
3+ years of experience in Customer Success, Customer Support, or Customer Experience roles
Experience working in SaaS, software, or B2B environments preferred
Strong communication and problem-solving skills
Experience supporting customers in a fast-paced environment
Interest in process improvement and operational excellence
Strong organizational skills and ability to manage multiple priorities
Experience mentoring, training, or coordinating team members is a plus
Comfortable learning new tools and technologies
Proactive mindset and strong sense of ownership
English proficiency (professional working level)
Nice to have:
Experience working with remote or distributed teams
Exposure to performance tracking, KPIs, or quality assurance processes
Previous leadership or team coordination experience
Fully remote work within Poland
Opportunity to grow into a leadership role
International work environment
High level of ownership and autonomy
Exposure to modern tools and technologies
Professional development opportunities
Stable full-time collaboration with a long-term perspective
If you are passionate about building great customer experiences and want to grow your career in customer success leadership, we encourage you to apply and become part of a growing international team.
Infotree Global was founded in 2002 in a small office in Canton, MI, Infotree Global had a clear mission; To bring the world’s best talent together with the greatest companies producing results through continuous improvement and innovation. From those humble beginnings, Infotree Global has explosively grown from a two-person operation to a global solutions company, functioning in over 150 countries across 5 different continents.
Infotree Global proudly serves more than 250 of the Global 1000, numerous government agencies, and some of the world’s largest nonprofit organizations. Our sustained growth is attributed to our focus and commitment to our thousands of full-time professionals. In today’s market, where high-quality dedicated individuals are in demand; Infotree Global recognizes that an emphasis on understanding, achieving, and exceeding our employee’s goals, aspirations and overall experience is paramount. This “people over profits” mindset has yielded tremendous success for our employees and clients. Our employees have a vast array of assignments available across the world to help achieve and exceed their career goals and our clients have motivated, dedicated, and hardworking professionals on their team. We are here to help the best talent work with the greatest companies to produce innovative results in a variety of industries including but not limited to IT, Engineering, Clinical, Skilled Trades, Finance and Accounting.
Our mission’s success is supported by several industry awards and accolades. If you are looking for a committed and understanding partner, your search ends here.
