Hi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make the tech-world easy - one customer at a time.
We’re looking for someone who is open-minded, ambitious, and ready to lead, coach, train, and motivate the team. It goes without saying – that they must be capable of overseeing day-to-day operations and ensuring team objectives are successfully achieved.
What Makes You a Strong Match
Experience in leading a team.
Expertise in supporting customers and building a flawless customer experience.
Leading by example.
Great communication, leadership & change management capabilities.
Proactivity & doer's mindset.
Flexibility to work from 5:00 in the morning till 14:00 in the evening.
Fluency in English.
To be located in Vilnius.
What You’ll Do and Learn
Leading, coaching, training, and motivating your team.
Oversee day-to-day operations.
Ensure team objectives are successfully achieved.
Review, monitor progress, and provide feedback regarding employee performance.
Conduct monthly one-on-one meetings.
The Perks of Joining Us
Smooth start in tech with onboarding & mentorship.
Office in Cyber City + option to work from home twice a week (after probation period).
Health insurance, free in-house 24/7 gym & workout sessions.
Kitchen full of snacks & bakery goods on Fridays.
Various internal and online training, books - everything you need to reach your full potential.
Clear growth path - move inside of CyberCare or Tesonet.
Compensation
Gross salary - 2000 - 2500 EUR/month and additional bonuses up to 500 EUR/month (gross) after 1 month (depending on team results).
We’re CyberCare, a member of the Tesonet Accelerator. Our team of 450+ professionals in Lithuania, Ukraine and the Philippines shapes how global technology companies provide customer care.
We make techworld easy! Our expert customer support teams work hand-in-hand with smart, AI-powered automation solutions – such as chat bots and email bots, which are developed in-house by CyberCare AI Labs – to deliver frictionless, customer-first experiences.
Resolving 4+ million cases annually across 170+ countries, we’re proud to provide world-class customer service to top tech brands such as NordVPN, Surfshark, Saily and more.
