Job Description

About The Business:

LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. We serve customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. LexisNexis Product Sign-In | Legal & Professional

About The Role:

Responsibilities:

Revenue & Portfolio Ownership

• Own retention, up-sell, and cross-sell performance across the full Middle East customer portfolio

• Achieve portfolio revenue growth targets

• Drive a disciplined renewal cadence and expansion pipeline, with full visibility from forecast to close

Post-Sales Operating Model

• Define and implement the post-sales organisational structure, including role segmentation between Account Management and Customer Success functions

• Set customer segmentation criteria, coverage ratios, and capacity planning models to ensure scalable, cost-effective delivery

• Establish clear ownership boundaries between CS, AM, and Sales to eliminate gaps and redundancy in the customer journey

Playbooks, Frameworks & Systems

• Build and maintain playbooks for renewal, expansion, and adoption

• Design and operationalise health scoring and churn risk frameworks, integrated with CRM and reporting infrastructure

• Define and enforce reporting standards, KPIs, and performance management frameworks across the post-sales function

Strategic Account Engagement

• Participate in a select number of strategic accounts as executive sponsor, providing senior-level relationship support and escalation coverage

• Ensure strategic accounts receive appropriate internal prioritisation, resource allocation, and executive visibility

Voice of the Customer

• Own the formal feedback loop between customers and internal content, product, and technology teams

• Synthesise customer intelligence into actionable product and content recommendations; represent customer needs in internal planning processes

• Contribute to the regional go-to-market and product roadmap discussions as a senior commercial stakeholder

Leadership & Organisational Development

• Lead, coach, and develop a team of Account Managers and Customer Success Managers; build bench strength for the region's growth ambitions

• Foster a culture of accountability, customer centricity, and continuous improvement

• Build a scalable system (processes, tools, and people) that supports the team as the portfolio grows

Requirements:

Working for you

We know that your well-being and happiness are key to a long and successful career. Benefits for this role include:

• Medical insurance and air ticket allowance

• Competitive performance-linked compensation

• 25 days annual leave

• Hybrid working model

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here

Please read our Candidate Privacy Policy

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights