Job Description

The Swiss-based DocMorris AG is a leading company in the fields of online pharmacy, telemedicine and marketplace. With its broad range of products and services, DocMorris is pursuing its vision of becoming the leading digital health companion for everyone to manage their health in one click. In Spain and France, we operate through an innovative model that evolves the traditional marketplace concept: we integrate the catalog and stock of over 1,000 trusted pharmacies into a single platform, alongside our own specialized line of products under the DocMorris brand.

This combination allows us to offer the market’s largest selection of health and personal care products (+200,000 products and 10,000 brands). While we remain at our core a connector for the pharmaceutical sector, we strengthen our value proposition with our own brand. Our goal remains the same: to transform the digital health experience, making it more accessible, comprehensive, and closer to all our customers.

Turn every customer interaction into a moment of care.

Behind every order placed on PromoFarma, a person is trusting us with their health and well-being.

At PromoFarma by DocMorris, our vision is “Health in one Click.” We make healthcare simple, accessible, and human across Europe. And we do it together, because we believe in “Shaping healthcare together! Join us.”

We’re looking for a Customer Success Specialist who understands that customer service is more than answering questions. It’s about building trust, showing empathy, and delivering solutions that truly matter.

If you believe great service can make someone’s day and sometimes even their health journey, better, this role is for you.

Your Mission

As part of our multicultural Customer Success team, you will ensure that every customer feels heard, supported, and valued.

You won’t just handle tickets. You’ll create meaningful experiences.

You’ll act with empathy, apply knowledge responsibly, and collaborate with colleagues across teams to deliver solutions that reflect our values: customer-centric, caring, competent, agile, and collaborative.

What You’ll Do

• Support customers via phone, email, and chat in Spanish and English
• Assist with order inquiries, delivery questions, and post-purchase support
• Resolve issues with ownership and accountability
• Guide customers towards relevant health, wellness, and beauty products
• Collaborate with logistics, commercial, and tech teams to find effective solutions
• Use tools like Zendesk or similar ticketing systems to manage cases efficiently
• Ensure every interaction strengthens trust in our brand

You’ll balance efficiency with empathy, because behind every message is a person.

What You Bring

We value mindset and impact over rigid requirements. You might be a great fit if you have:

• Strong communication skills in Spanish and English (both fluent)
• Experience in Customer Service, Call Center, eCommerce support, or online retail
• A calm, organised approach in fast-paced environments
• A problem-solving mindset and attention to detail
• A collaborative attitude — you share ownership and work transparently with others

Nice to have:

• Experience with Zendesk or CRM/ ticketing tools
• Background in health, beauty, personal care, or digital marketplaces
• Portuguese or another European language
• Any affinity or interest to learn about AI

Why Join PromoFarma by DocMorris?

• Be part of a fast-growing European HealthTech company
• Work in a hybrid model in Barcelona
• Join a diverse team representing 25+ nationalities
• Access learning opportunities and internal mobility within the DocMorris Group
• Enjoy employee discounts and wellbeing benefits
• Thrive in a culture built on empathy, shared ownership, and continuous improvement

We are committed to diversity, equity, and inclusion. We welcome people from all backgrounds, identities, abilities, and career paths. Different perspectives make us stronger and better for our customers.

Ready to Make an Impact?

If you’re looking for a Customer Success role where empathy meets innovation, and where your contribution genuinely matters, we would love to hear from you.

Apply today and help us shape the future of digital healthcare in Europe.

PromoFarma by DocMorris – Shaping healthcare together!

#LI-PS1

Our Benefits

• Ticket restaurant 11€/day worked
• 25 days of holiday
• Birthday day-off + 50€ voucher to spend on our website!
• Health insurance with Sanitas is paid by PromoFarma (for those who want it!)
• Social benefits package. You can dedicate a part of your gross salary to Ticket Transport or Nursery.
• Opportunity to participate in the employee participation program (stock options)
• 10% discount on our website on each purchase and up to 30% discount on DocMorris branded products
• Access to eLearning platforms such as LinkedIn Learning
• Individual training opportunities and budget for personal development
• Access to corporate wellness plattform "Wellhub" (ex Gympass) with various offers on gyms, studios, guided classes, workouts and wellness app
• Access to mobile consultations with medical specialists, lawyers or veterinarians via "Doctor i "
• Great employee events and annual company celebrations