We are hiring a
Customer Success Specialist (Non-Voice – Mandarin Support)
to join a growing customer support team based in
Petaling Jaya, Malaysia
.

This role focuses exclusively on
email and live chat support
, delivering high-quality customer service while ensuring accuracy, efficiency, and customer satisfaction.

Key Responsibilities:

• 
  Handle customer inquiries via email and live chat in a professional manner
• 
  Provide accurate information on products, services, and policies
• 
  Resolve customer issues and escalate complex cases when necessary
• 
  Maintain detailed and accurate records of all customer interactions
• 
  Deliver consistent, high-quality written communication
• 
  Meet performance targets and adhere to shift schedules
• 
  Maintain a positive, customer-focused approach in all interactions

Requirements

Requirements

• 
  Fluent in
  Mandarin (reading and writing)
  and able to communicate in
  English (minimum B2 level)
• 
  Strong written communication, typing, and comprehension skills
• 
  Ability to multitask and manage workload effectively
• 
  Willingness to work
  rotational shifts
  , including weekends and public holidays
• 
  Must be able to work
  on-site in Petaling Jaya (Kelana Jaya area)
• 
  Previous customer service experience is an advantage but not mandatory
• 
  Detail-oriented with a strong customer service mindset

Benefits

Benefits

• 
  Competitive salary based on experience
• 
  Structured training with opportunities for career progression
• 
  Supportive and multicultural work environment
• 
  Accessible office location near public transport (LRT)
• 
  Opportunity to build experience in a professional customer support environment